Lifex Zambrano
Nova Scotia,Nova Scotia
Summary
Senior Program Manager, HR and transformation leader with 15+ years of progressive experience Project/Program Management, Management Consulting, or HR Strategy, translating business priorities into actionable plans and delivering complex, multi-country HR, payroll and technology initiatives across Canada, the United States, Mexico, Argentina, Puerto Rico and Latin America. Experienced in end-to-end program execution, portfolio governance, stakeholder engagement, workforce analytics, financial planning, risk management, process improvement and change adoption. Currently manages more than 15 concurrent HR technology implementation projects and previously led a distributed team of more than 20 HR and payroll professionals. Combines degrees in Economics and Industrial Relations with advanced analytical capability and bilingual English-Spanish communication.
Overview
23
23
years of professional experience
Work History
Senior HR Implementation Specialist - Workforce Now
ADP Canada
Belnan, Nova Scotia
01.2025 - Current
- Manage a portfolio of more than 15 concurrent client HR technology implementation projects from discovery through configuration, testing, training, launch and post-implementation support.
- Translate executive and client requirements into actionable project plans, workstreams, deliverables and operating processes using ADP implementation methodology.
- Governed project scope, schedules, milestones, dependencies, risks, issues, decisions and stakeholder communications for 15+ concurrent implementations, improving on-time milestone completion and reducing status escalations.
- Coordinate HR, payroll, technical, product and implementation stakeholders, resolve blockers and support smooth transitions while minimizing operational disruption.
- Analyze implementation data, service trends and project performance; prepare status reports, recommendations and executive-ready updates to support timely decisions.
- Lead change-readiness activities, including communication plans, process documentation, user training, testing and adoption support for new HR systems and workflows.
- Advise HR leaders and people managers on employee lifecycle processes, workforce planning, compensation administration, policy application and multi-jurisdiction requirements.
Senior GlobalView Representative / Regional HR & Payroll Lead - Americas
ADP GlobalView
Belnan, Nova Scotia
10.2022 - 12.2024
- Led and coached a distributed team of more than 20 HR and payroll professionals supporting Mexico, Argentina, Puerto Rico, the United States and Canada.
- Coordinated multi-country HR and payroll programs, aligning regional requirements, business priorities, operational risks and global service standards.
- Partnered with HR leaders and managers on employee relations, performance management, workforce planning, compensation cycles and sensitive escalations.
- Drove continuous improvement, process standardization, system enhancements and user acceptance testing across global HR platforms.
- Used workforce data, service metrics and root-cause analysis to identify risks, recommend corrective actions and improve service performance.
- Prepared executive presentations and program updates and coordinated cross-functional teams to resolve complex issues and maintain operational continuity.
GlobalView Representative - Bilingual English/Spanish
ADP GlobalView
Belnan, Nova Scotia
08.2019 - 10.2022
- Delivered bilingual HR and payroll support to employees, managers and clients across Latin America and North America.
- Coordinated time and attendance, compensation, benefits, retirement, severance, lump-sum and offboarding processes with regional stakeholders.
- Supported system upgrades, testing, process documentation and continuous-improvement initiatives that improved consistency and user experience.
Accounts Receivable Analyst - Fuels and Lubricants
ExxonMobil Canada
Canada
06.2018 - 08.2019
- Managed accounts receivable activities for fuels and lubricants, using financial data and account analysis to identify discrepancies, prioritize actions and support timely collection.
- Coordinated with customers and internal stakeholders to resolve account issues and maintain accurate financial records and reporting.
Economist and HR Adviser - Latin America
Independent Consulting
Venezuela
02.2016 - 10.2017
- Provided HR advisory, workforce analytics, forecasting and compensation support to organizations operating in Latin American markets.
- Developed executive dashboards, workforce reports and economic analyses to support strategic planning, resource decisions and organizational priorities.
- Advised leaders on labour compliance, compensation structures and employee-relations considerations.
Senior Long-Term Planning Analyst
PDVSA - Oil and Gas
Venezuela
05.2007 - 12.2015
- Supervised planning groups responsible for annual and multi-year crude oil, refined-product and volumetric plans in a complex global operating environment.
- Coordinated technical, economic, commercial and operational stakeholders to consolidate assumptions, assess scenarios and produce decision-ready plans.
- Managed financial and volumetric planning, data dependencies, competing priorities and deadlines across multiple business units.
- Prepared forecasts, performance analyses, budgets and senior-management presentations that supported commercial strategy and resource allocation.
Senior HR Generalist / Industrial Relations Specialist
PDVSA - Oil and Gas
Venezuela
12.2003 - 05.2007
- Partnered with senior leaders on performance management, compensation, talent reviews, workforce planning, succession and organizational design.
- Led employee and labour-relations activities, including policy interpretation, collective-agreement application and workplace issue resolution.
- Prepared executive HR reports, workforce analyses and recommendations and supported engagement, culture and organizational-change initiatives.
Education
Project Management Diploma - PMP certification
Dalhousie University
Nova Scotia12.2026
AI Leadership for HR Professionals - undefined
CPHR Nova Scotia
12.2026
CPHR Candidate - undefined
Chartered Professionals in Human Resources
Nova Scotia07.2026
Postgraduate Diploma - undefined
Human Resources Administration
01.2005
Bachelor’s degree - Industrial Relations
UCAB-Venezuela
Venezuela01.2004
Bachelor's Degree - Economics
UCV
Venezuela01.2004
Skills
- Large-Scale HR Initiatives
- Enterprise Workforce Transformation
- Program and Portfolio Management
- End-to-End Project Delivery
- Executive Strategy Execution
- HR Business Partnering
- Cross-Functional Stakeholder Management
- Program Governance
- Agile and Continuous Improvement
- Change Management and Adoption
- Workforce Analytics
- Data-Driven Executive Reporting
- Financial Tracking and Budget Governance
- Risk, Issue and Dependency Management
- Communication Frameworks
- HRIS Implementation
- User Acceptance Testing
- Process Standardization
- Executive Presentations
Technology And Languages
ADP Workforce Now, ADP GlobalView, SAP HR, SuccessFactors, Workday, Kronos, Advanced Excel, Tableau, EViews, PowerPoint, Word, JIRA, English, bilingual professional proficiency, Spanish, bilingual professional proficiency
Personal Information
Title: Senior Program Manager, HR
Education And Professional Development
- Project Management Diploma working in the PMP certification, Near completion, 12/31/26, Dalhousie University, Nova Scotia
- AI Leadership for HR Professionals (2026 Edition), Completed, 12/31/26, CPHR Nova Scotia
- CPHR Candidate, Active, Present, Chartered Professionals in Human Resources, Nova Scotia
- MBA Studies, Supply and Commercial Trade (Oil and Gas), Coursework completed; thesis not completed
- Postgraduate Diploma, Human Resources Administration, 12/31/05
- Bachelor’s degree in human resources, Industrial Relations, 12/31/04, UCAB-Venezuela, Venezuela
- Bachelor's Degree, Economics, 12/31/04, UCV Venezuela, Venezuela
Timeline
Senior HR Implementation Specialist - Workforce Now
ADP Canada
01.2025 - Current
Senior GlobalView Representative / Regional HR & Payroll Lead - Americas
ADP GlobalView
10.2022 - 12.2024
GlobalView Representative - Bilingual English/Spanish
ADP GlobalView
08.2019 - 10.2022
Accounts Receivable Analyst - Fuels and Lubricants
ExxonMobil Canada
06.2018 - 08.2019
Economist and HR Adviser - Latin America
Independent Consulting
02.2016 - 10.2017
Senior Long-Term Planning Analyst
PDVSA - Oil and Gas
05.2007 - 12.2015
Senior HR Generalist / Industrial Relations Specialist
PDVSA - Oil and Gas
12.2003 - 05.2007
Project Management Diploma - PMP certification
Dalhousie University
AI Leadership for HR Professionals - undefined
CPHR Nova Scotia
CPHR Candidate - undefined
Chartered Professionals in Human Resources
Postgraduate Diploma - undefined
Human Resources Administration
Bachelor’s degree - Industrial Relations
UCAB-Venezuela
Bachelor's Degree - Economics
UCV