VALERIIA DROTENKO
Toronto,ON
Summary
Experienced Office Management and Administration Professional with a proven track record of enhancing productivity, efficiency, and service quality in diverse environments. A reliable and ethical support specialist and leader. Skilled at collaborating with cross-functional teams to drive operational excellence and deliver superior service outcomes. Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
MJMA Architecture & Design
06.2023 - Current
- Organized monthly expense reports according to company policies and procedures
- Renewed and coordinated annual memberships for architects, ensuring timely renewals
- Managed onboarding and offboarding processes for new employees, ensuring a smooth transition
- Updated project planners in Deltek on a monthly basis to ensure accurate project tracking.
- Coordinated company events and team-building activities
- Maintained employee records, including timesheets, attendance, and leave management
- Performed administrative duties such as creating purchase orders, managing invoices, filing documents
- Input and updated employee database
- Maintained office inventory by assisting with supply orders
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Collaborated with team members on projects to meet deadlines efficiently
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Arranged conference, meeting and travel reservations for office personnel
CUSTOMER SERVICE REPRESENTATIVE
Lufthansa In Touch
03.2023 - 06.2023
- Took calls from passengers with inquiries related to general flight reservations, direct sales and rebookings
- Maintained record-keeping systems to ensure accurate and organized documentation of transactions and customer interactions
- Identified customer request and effectively resolved their concerns
- Provided customers with information about company's products and services like seat selection, meals, pets and check-ins
HUMAN RESOURCES ASSISTANT
Dekra Arbeit Gruppe
10.2022 - 03.2023
- Assisted in the development and implementation of company-wide HR policies and procedures
- Ensured the accurate and up-to-date maintenance of employee personnel files
- Prepared a variety of HR documents, including Employment and Consulting Agreements, Amendments
- Organized and maintained personnel records systematically and efficiently
- Provided relevant employee information (such as leaves of absence, sick days, and work schedules) to assist the accounting department
- Registered and deactivated employees in the company's systems
- Responded to requests by providing employees with letters of verification of employment
Office Manager
British American Tobacco Sales And Marketing
01.2020 - 07.2022
- Processed and registered regional business contracts and personnel contracts
- Prepared, reconciled, and submitted expense reports in a timely and accurate manner
- Reviewed and consolidated regional cost accounts with suppliers to ensure financial accuracy
- Coordinated approvals for all incoming invoices to ensure timely and accurate payments
- Provided assistance to the accounting department by calculating wages and creating salary acts for the technician's team
- Acted as liaison between the organization's central office and its regional branches by responding to requests for information or assistance in a timely manner
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Established team priorities, maintained schedules and monitored performance.
Administrative Assistant
British American Tobacco Sales And Marketing
06.2016 - 01.2020
- Prepared various internal documents and reports to facilitate communication and decision-making
- Determined and established office procedures to ensure smooth and efficient operations
- Coordinated team-building activities and corporate events to promote a positive and cohesive work environment
- Maintained the filing system for managing documents and correspondence in an organized and efficient manner
Education
BBA - Management
Lypkovativka Agrarian Applied College
Kharkiv, Ukraine01.2023
Master of Arts - English Language And Literature
V.N. Karazin National University
Kharkiv, Ukraine12.2020
Skills
- Data entry
- Report Analysis
- 1C
- SRM
- Deltek
- Strong problem solver
- Microsoft Office Suite
- Scheduling and calendar management
- SAP
- Deadline oriented
- Prioritization
- Project management
LANGUAGES
English - Advanced
Ukrainian - Native
Russian - Native
German - Intermediate
Timeline
ADMINISTRATIVE ASSISTANT
MJMA Architecture & Design
06.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Lufthansa In Touch
03.2023 - 06.2023
HUMAN RESOURCES ASSISTANT
Dekra Arbeit Gruppe
10.2022 - 03.2023
Office Manager
British American Tobacco Sales And Marketing
01.2020 - 07.2022
Administrative Assistant
British American Tobacco Sales And Marketing
06.2016 - 01.2020
BBA - Management
Lypkovativka Agrarian Applied College
Master of Arts - English Language And Literature
V.N. Karazin National University
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