Harpreet Kaur
Saskatoon,SK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
07.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Shift Leader
Tim Hortons
07.2023 - 08.2024
- Developed strategies for increasing customer loyalty through rewards programs and discounts.
- Provided accurate information about products, pricing, availability, product uses and services offered.
- Built relationships with customers by engaging them in friendly conversations.
- Maintained accurate records of all transactions for future reference purposes.
- Performed regular maintenance tasks such as dusting shelves or cleaning windows.
- Adhered to all health code regulations while preparing food items for customers.
Customer Service Representative
Walmart Supercentre
12.2022 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
2 Year Diploma - Business Accountancy
Humber Institute of Technology And Advanced Learning
Toronto, ON06-2022
Skills
- Data Collection
- Paperwork Processing
- Scheduling
- Information Security
- Data Entry
- Account updating
Timeline
Barista
Starbucks
07.2024 - Current
Shift Leader
Tim Hortons
07.2023 - 08.2024
Customer Service Representative
Walmart Supercentre
12.2022 - 08.2024
2 Year Diploma - Business Accountancy
Humber Institute of Technology And Advanced Learning
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