Clarysa Sanchez

Superior customer service, Utilize customer flow system, perform verifications, welcome and understand customers, verbal and written communication, analytical and interpersonal skills, demonstrates enthusiasm leadership, dependability, highly motivated team player, positive interaction with management, coworkers, customers, and support units, willing to help where needed, quick learner, clean and maintain a proper work area, process vehicle transactions such as Non-original transfers, Original out of state transfers, Registration renewals, ordering customized and sequential elp plates, duplicate titles, processing original disabled person placards and plates, replacement year sticker, plates, and placards processing demand for payments from VLT stops and assisting up to 100 customers a work day

• Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
• Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.

• Customer service, Received and prepared manifests from different banks, prepared individual labels for every coin/currency shipment, verified all work input, Answered phone calls and email pertaining to client accounts as well as provide estimated time of arrival for cash/coin deliveries, monitored security cameras allowing trusted personnel access to the building
• Followed all relevant traffic laws and safety regulations.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Process approximately 300 accounts per manifest.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Maintained and updated office records, both digital and physical.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
• Managed approximately 40 incoming calls, emails, and faxes per day from clientele accounts