SOPHIA DA COSTA
Toronto
Summary
Dedicated Executive/Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly proficient in MS Office Suite, G Suite, and CRM tools with proven track record of delivering high-quality results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Assistant
PSR Brokerage
01.2021 - Current
- Prepared CMA's, listing packages and buyer packages, and other reports
- Coordinated listing property set up and preparation
- Booked appointments and tracked confirmations - following up where required
- Responded to emails and phone calls inquiries in a timely manner
- Planned and assisted in organizing events
- Data entry, expense-tracking
- Collected, sorted and distributed mail, messages and courier deliveries
- Attended meetings to record minutes
- Assisted and conducted in person/phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Branch Administrator
PSR Brokerage
10.2017 - 01.2021
- Broker loaded & edited listings on TREB and inter-boards
- Scheduled and confirmed appointments via Broker Bay
- Answered phones and emails and dealt with them accordingly
- Typed Offers and Other Related Documents on WebForms
- Managed all front desk staff
- Developed and implemented efficient filing systems for branch documents, resulting in improved organizational processes
Administrative Assistant
GTA Designs
01.2015 - 09.2017
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Designed electronic file systems and maintained electronic and paper files
- Maintained the reception area in a neat and organized fashion
- Managed Invoices and Accounts Receivable
- Job Tracking (kept track of job statuses)
Sales Associate/Customer Service
Zoom Rent A Car
03.2012 - 01.2015
- Responsible for answering incoming calls and arranging rentals for new clients
- Prepared rental forms, obtaining customer signature, and other information, such as required licenses
- Trained new staff members on proper procedures related to car rentals
- Helped management with maintaining an organized workspace at all times
- Performed detailed inspections of vehicles prior to rental to ensure safe operation for customers
- Provided excellent customer service while ensuring customer satisfaction
Education
Central Commerce Collegiate
Toronto, ON06.2008
Skills
- Office Management
- Excel Spreadsheets
- Strong Problem Solver
- Microsoft Office
- Bookkeeping and Basic Accounting
- Meeting Agenda Preparation
- Calendar and Scheduling Software
- Staff education and training
- Interviewing techniques
Certification
First Aid Certification
Languages
Portuguese
Professional Working
Spanish
Limited Working
Timeline
Executive Assistant
PSR Brokerage
01.2021 - Current
Branch Administrator
PSR Brokerage
10.2017 - 01.2021
Administrative Assistant
GTA Designs
01.2015 - 09.2017
Sales Associate/Customer Service
Zoom Rent A Car
03.2012 - 01.2015
Central Commerce Collegiate
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