Llisela Zaragoza
Merced
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Western Dental
02.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Night Manager
Dollar General Market
02.2015 - 10.2019
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
Lead
K-Mart Department Store
03.2011 - 11.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Business
Merced College
Merced, CA06-1998
High School Diploma -
Merced High School
Merced, CA06-1996
Skills
- Bilingual
- Critical thinking skills
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Insurance verification
- Patient care coordination
- Scheduling
- Medical terminology
- Office administration
- HIPAA compliance
- Management
- Rapid Learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
Western Dental
02.2020 - Current
Night Manager
Dollar General Market
02.2015 - 10.2019
Lead
K-Mart Department Store
03.2011 - 11.2014
No Degree - Business
Merced College
High School Diploma -
Merced High School
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