MA ROSONIA AQUINO
Saint John
Summary
Offering strong analytical and organizational skills, ready to learn and develop in the banking environment. Brings the ability to understand financial transactions and operational procedures, ensuring accuracy and compliance. Ready to use and develop problem-solving and communication skills in a customer service representative role.
Overview
17
17
years of professional experience
Work History
STORE ASSOCIATE
Dollarama L.P
06.2024 - Current
- Merchandising: Arrange and present products in a visually appealing and organized manner to attract customers and drive sales
- Ensure constant inventory on the shelves
- Prepare merchandise for purchase
- Operate a cash register
- Cashier duties
FRONT COUNTER / DRIVE-THRU ATTENDANT
Mary Brown's Chicken & Taters
06.2022 - 12.2024
- Proactively attend to customer complaints in a professional manner
- Adapt communication style in order to deliver information effectively to a range of individuals
- Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
- Prepare sales and accept cash, credit card, or automatic debit payment
BANK OPERATION OFFICER
East West Bank Corporation
01.2019 - 01.2022
- Provides a thorough and independent assessment of the credit quality of the bank's portfolio of corporate accounts and the independent evaluation of a certain risk emanating from the risk-taking units
- Ensures consistently meets SLAs and internal KPIs to achieve operational excellence in mortgages and credit processing
- Comply with all bank policies, procedures, fraud prevention, and regulatory compliance to avoid unacceptable operational risk
- Conducted cash and key audits for controls and compliance.
SENIOR DOCUMENTATION SPECIALIST
Security Bank Corporation
01.2017 - 01.2019
- Authorizes the credit documentary requirements (credit and collateral) for approved credit facilities/accommodations using the Credit Documentary Checklist (CDC) system to inform the business units of clients' compliance
- Approves CIA issuance for approved line establishments and/or renewals, interim extensions, and case-to-case transactions via email for implementation
- Reviews compliance on various reports as required by management (i.e., Exception Report, Transaction Volume, and other applicable reports using the Department's template or format via MS Excel and MS Word to ensure completeness and accuracy
Loan Assistant
BDO Unibank Inc.
04.2008 - 07.2016
- Ensure timely processing of approved loans. Collecting, validating, verifying, analyzing, and processing KYC documentation.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
Education
College - Business Administration Management
New Brunswick Community College
Saint John, NB06-2024
Bachelor - Business Administration - Management
Polytechnic University of The Philippines
Philippines01.2008
Skills
- IBM AS400
- Temenos T24
- Finacle
- Point of Sales System Operation
- Proficient with MS Office
- Adobe Acrobat
- Canva Design
- Strong analytical and detail-oriented
- People and service-orientated
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Team collaboration
- Active listening techniques
- Relationship building
- Patience and empathy demonstration
- Document verification
- Loan underwriting
- Loan processing
- Compliance
- Banking regulations
- Application reviews
- Banking
- Documentation review
Languages
English
Full Professional
Timeline
STORE ASSOCIATE
Dollarama L.P
06.2024 - Current
FRONT COUNTER / DRIVE-THRU ATTENDANT
Mary Brown's Chicken & Taters
06.2022 - 12.2024
BANK OPERATION OFFICER
East West Bank Corporation
01.2019 - 01.2022
SENIOR DOCUMENTATION SPECIALIST
Security Bank Corporation
01.2017 - 01.2019
Loan Assistant
BDO Unibank Inc.
04.2008 - 07.2016
College - Business Administration Management
New Brunswick Community College
Bachelor - Business Administration - Management
Polytechnic University of The Philippines
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