Ghazal Mohsini
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Riverstone, Riverpath Retirement, and Freedom Mobile. Excels in effective communication and proficient in Google Docs and Microsoft Word. Demonstrated ability to enhance client satisfaction and increase sales revenue through strategic relationship building and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant in Food Service
Riverstone, Riverpath Retirement
12.2022 - 01.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Cashier
Tim Horton's
11.2019 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Representative
Freedom Mobile
01.2019 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
PerHealth Science Courses - Science
Algonquin College
Ottawa, ON12.2022
High School Diploma -
Adult High School
Ottawa, ON06.2021
Skills
- Patient Care
- Customer service
- Problem–solving
- Effective communication
- Care Plan Management
- Proficient in Google Docs and Microsoft Word
- Fast Learner
- Time Management
- Team Collaboration
- Relationship Building
- File and Record Keeping
Certification
- WHMIS 2022
- AODA2022
- Health And Safety in 4 Steps 2022
- YESS Employment Program 2022
- First Aid & CPR Level C (September 2023- September 2023)
- GPA in Dementia Care (February 2024- Present)
Languages
Persian
Native or Bilingual
Urdu
Professional Working
VOLUNTEER EXPERIENCE
Fresh Co, Ottawa, ON
June 2019-July2019
Maintained product rotation by checking expiry dates or damage.
Drove customer service through the integrity of merchandising and accuracy of store pricing and signage.
Maintained props, products, and mannequins inspecting for imperfections
doing touch-ups, cleaning up after customers, and applying preservative coatings as necessary.
Timeline
Assistant in Food Service
Riverstone, Riverpath Retirement
12.2022 - 01.2024
Cashier
Tim Horton's
11.2019 - 05.2023
Sales Representative
Freedom Mobile
01.2019 - 01.2020
- WHMIS 2022
- AODA2022
- Health And Safety in 4 Steps 2022
- YESS Employment Program 2022
- First Aid & CPR Level C (September 2023- September 2023)
- GPA in Dementia Care (February 2024- Present)
PerHealth Science Courses - Science
Algonquin College
High School Diploma -
Adult High School
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