Subin Sabu
Zedd Customer Solutions
Moncton,NB
9
years of professional experience
IT Professional with over 4 years of experience in Technical Support and customer service, with a strong background in diagnosing and resolving technical issues. Adept at troubleshooting hardware and software issues, ensuring timely problem resolution, and maintaining high customer satisfaction. Seeking to leverage technical expertise and administrative skills to excel in the dynamic work environment.
Work History
Customer service representative
5 Years 9 Months- Handle 40 plus customer interactions per day, providing and resolving issues to ensure customer satisfaction
- Used probing skills to identify the root cause of the issue and resolve/escalate it to central technical teams
- Highly skilled with ticketing tools like Salesforce, Workday, and RightNow, to resolve issues
- Hands-on knowledge of how to use the Workday, access various knowledge-based articles, and walk the employees through different tasks and reports
- All HR responsibilities of the Department
- Creating expenses for the Department Credit card
- Reconciliation of the department credit card
- Well-versed in performing Workday related tasks, including creating and terminating a position, creating a Job requisition, Changing and Assigning the costing allocation of the employees, preparing the LMIA Exempt employment number with IRCC for International Clients, submitting the Compensation change for current employees
- Assisting the Senior Administrator with overseeing the Department's HR needs
- Ensuring that the Department meets the workplace standards for health and safety through strategic planning & operations
- Advanced experience working with software including ServiceNow and Workday.
Assistant Supervisor
1 Year- Managing a shift of 25 people, assigning them to their designated areas
- Preparing day-to-day shift reports and providing immediate responses to on-call problems
- Defined job roles for the team to effectively manage chemicals while at the workplace
- Procure items and monitor the supply levels to maintain the smooth working of daily tasks.
Application Support
4 Years- Investigate and provide solutions to issues raised by departments like Service Desk and Customization of existing Interfaces, Reports, and Queries
- Assisted in the installation, configuration, and maintenance of the computer systems and software
- Responded to service requests and escalated complex issues to higher-tier support when necessary
- Conducted user training sessions on software applications and system usage and provided suitable recommendations to improve the user experience
- Responded to user inquiries, diagnosing, and resolving technical issues via phone, email, or remote assistance.
Education
PG Diploma in Business Administration - Human Resource
Graduate Certificate in Project Management: Information Technology
Bachelor of Computer Application
Skills
Pleasing personality and professional demeanor.
Good time management skills.
Team player and results-oriented.
Strong verbal and personal communication skills.
Microsoft Excel
Word
PowerPoint
and Salesforce. Ticketing Tools: ServiceNow
Oracle RightNow
and Workday.
Strong problem-solving and critical thinking abilities.
Timeline
Customer service representative
Zedd Customer Solutions
01.2021 - CurrentRead More
Assistant Supervisor
Service-Master Clean- Amazon Fulfillment Centre
01.2020 - 01.2021Read More
Application Support
Tech-Mahindra
01.2015 - 01.2019Read More
St. Lawrence College
PG Diploma in Business Administration - Human Resource
Read More
Canadore College
Graduate Certificate in Project Management: Information Technology
Read More
MG University
Bachelor of Computer Application
Read More