Summary
Overview
Work History
Education
Skills
Timeline
Generic

Subin Sabu

Moncton,NB

Summary

IT Professional with over 4 years of experience in Technical Support and customer service, with a strong background in diagnosing and resolving technical issues. Adept at troubleshooting hardware and software issues, ensuring timely problem resolution, and maintaining high customer satisfaction. Seeking to leverage technical expertise and administrative skills to excel in the dynamic work environment.

Overview

9
9
years of professional experience

Work History

Customer service representative

Zedd Customer Solutions
01.2021 - Current
  • Handle 40 plus customer interactions per day, providing and resolving issues to ensure customer satisfaction
  • Used probing skills to identify the root cause of the issue and resolve/escalate it to central technical teams
  • Highly skilled with ticketing tools like Salesforce, Workday, and RightNow, to resolve issues
  • Hands-on knowledge of how to use the Workday, access various knowledge-based articles, and walk the employees through different tasks and reports
  • All HR responsibilities of the Department
  • Creating expenses for the Department Credit card
  • Reconciliation of the department credit card
  • Well-versed in performing Workday related tasks, including creating and terminating a position, creating a Job requisition, Changing and Assigning the costing allocation of the employees, preparing the LMIA Exempt employment number with IRCC for International Clients, submitting the Compensation change for current employees
  • Assisting the Senior Administrator with overseeing the Department's HR needs
  • Ensuring that the Department meets the workplace standards for health and safety through strategic planning & operations
  • Advanced experience working with software including ServiceNow and Workday.

Assistant Supervisor

Service-Master Clean- Amazon Fulfillment Centre
01.2020 - 01.2021
  • Managing a shift of 25 people, assigning them to their designated areas
  • Preparing day-to-day shift reports and providing immediate responses to on-call problems
  • Defined job roles for the team to effectively manage chemicals while at the workplace
  • Procure items and monitor the supply levels to maintain the smooth working of daily tasks.

Application Support

Tech-Mahindra
01.2015 - 01.2019
  • Investigate and provide solutions to issues raised by departments like Service Desk and Customization of existing Interfaces, Reports, and Queries
  • Assisted in the installation, configuration, and maintenance of the computer systems and software
  • Responded to service requests and escalated complex issues to higher-tier support when necessary
  • Conducted user training sessions on software applications and system usage and provided suitable recommendations to improve the user experience
  • Responded to user inquiries, diagnosing, and resolving technical issues via phone, email, or remote assistance.

Education

PG Diploma in Business Administration - Human Resource -

St. Lawrence College
01.2020

Graduate Certificate in Project Management: Information Technology -

Canadore College
01.2019

Bachelor of Computer Application -

MG University
01.2015

Skills

  • Pleasing personality and professional demeanor
  • Good time management skills
  • Team player and results-oriented
  • Strong verbal and personal communication skills
  • Microsoft Excel, Word, PowerPoint, and Salesforce Ticketing Tools: ServiceNow, Oracle RightNow, and Workday
  • Strong problem-solving and critical thinking abilities

Timeline

Customer service representative

Zedd Customer Solutions
01.2021 - Current

Assistant Supervisor

Service-Master Clean- Amazon Fulfillment Centre
01.2020 - 01.2021

Application Support

Tech-Mahindra
01.2015 - 01.2019

PG Diploma in Business Administration - Human Resource -

St. Lawrence College

Graduate Certificate in Project Management: Information Technology -

Canadore College

Bachelor of Computer Application -

MG University

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Subin Sabu