Ovais Shahid
Brampton,Ontario
Summary
Compassionate and dedicated Correctional Caseworker with experience supporting individuals in challenging environments, promoting client safety, and facilitating case management within structured programs. Skilled in crisis intervention, de-escalation techniques, client advocacy, and documentation while maintaining confidentiality. Experienced in working with diverse populations, including vulnerable and marginalized individuals, and familiar with northern cross-cultural contexts. Committed to professional ethics, teamwork, and fostering rehabilitative client programs within correctional or community-based settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Outreach & Social Justice Associate
Home Hospice Association
10.2025 - Current
- Managed client needs, advocating for equitable and culturally sensitive support services.
- Conducted client assessments and coordinated care plans within multidisciplinary teams.
- Facilitated de-escalation strategies for distressed individuals while maintaining professionalism.
- Documented case notes, reports, and ensured confidentiality compliance.
- Supported community-based programs and culturally competent outreach initiatives.
Supervisor / Client Support Lead
Gino’s Pizza
05.2021 - 12.2024
- Oversaw staff and client interactions in a high-pressure environment, resolving conflicts effectively.
- Applied crisis intervention and de-escalation techniques to ensure safety.
- Maintained accurate records of incidents and communications.
- Trained and mentored team members in professional and ethical standards.
Security Guard Officer / Safety Support
Amazon Fulfillment Center
12.2020 - 04.2021
- Monitored safety and security of personnel and premises.
- Responded to emergencies and provided immediate support to individuals in crisis.
- Enforced policies, procedures, and maintained professional conduct.
Food Preparation Worker / Team Support
Bangla Sweets
01.2018 - 12.2019
Process Worker
Mother Parker Tea & Coffee
01.2016 - 12.2017
Customer Service Assistant / Frontline Support
Petro Canada
01.2012 - 01.2015
Education
Addiction and Community Social Service Worker Diploma -
Trios College
Brampton, ON, Canada12.2025
Skills
- Case management and client intake
- Crisis intervention & conflict de-escalation
- Risk assessment & safety protocols
- Report writing & documentation
- Confidential records & file management
- Community resource navigation & advocacy
- First Aid & CPR certified
- Familiarity with facility rules and routines
- Empathy & compassionate communication
- Active listening & relationship building
Certification
- CPR & First Aid Certified
- Canadian Security Course Certified
- WHMIS (to be obtained during probationary period)
Languages
English
Full Professional
Timeline
Community Outreach & Social Justice Associate
Home Hospice Association
10.2025 - Current
Supervisor / Client Support Lead
Gino’s Pizza
05.2021 - 12.2024
Security Guard Officer / Safety Support
Amazon Fulfillment Center
12.2020 - 04.2021
Food Preparation Worker / Team Support
Bangla Sweets
01.2018 - 12.2019
Process Worker
Mother Parker Tea & Coffee
01.2016 - 12.2017
Customer Service Assistant / Frontline Support
Petro Canada
01.2012 - 01.2015
Addiction and Community Social Service Worker Diploma -
Trios College