Mable Underwood-Dewilde

• Promoted available products and services to customers during service, account management, and order calls.
• Handled customer inquiries and suggestions courteously and professionally.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Implemented and developed customer service training processes.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved accounting, service and delivery concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Tracked customer service cases and updated service software with customer information.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Responded to customer requests for products, services, and company information.
• Managed timely and effective replacement of damaged or missing products.
• Promptly responded to inquiries and requests from prospective customers.

• CASUAL POSITION
• Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
• Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Delivered compassionate care and clear communication in handling issues of death and dying.
• Documented vital signs to inform nurses and physicians of any changes in patient status.
• Maintained clean, safe, and well-organized patient environment.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Developed rapport to create safe and trusting environment for care.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Kept accurate records of patients' care, condition, and progress.
• Followed safe lifting techniques and individual resident lifting instructions.
• Provided total hygiene care to patients per shift by assisting with skincare, bathing, and toileting.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted with patient transfer and ambulation.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• CASUAL POSITION:
• Administrative Assistant and Committed and motivated professional with exceptional Customer service and decision-making skills strong work ethic- demeanour- initiative for getting things done on time- Energetic- Results-oriented- Team-player- Eager to bring strong administrative skills- To growing company in need of top-level support- Customer- focused- Meticulous leader seeking to leverage background into security or administrative assistant role with progressive organization. SKILLS Compassionate / Respectful Document Cross- functional
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
• Managed day-to-day business operations
• Prepared annual budgets with controls to prevent overages
• Monitored and managed fuel consumption and expenses for management reporting

• This position is Casual position: working primary in oil and gas industry
• Monitoring and reporting any security breaches to team lead, security manager
• Observe and report infractions in clear and timely manner
• Ensure all personal / vehicles entering exiting site scan badges has proper site access
• Conduct searches of personal vehicles accordance to site schedule and site directive
• Maintain clean place of work / vehicle inspections and FLHA is done daily
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Secured premises and personnel patrolling property and monitoring surveillance equipment.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
• Interacted assertively but non-confrontationally with personnel and general public
• Regulated vehicle and pedestrian traffic onto building grounds
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
• Checked and verified photo identification prior to granting facility access
• Worked independently and collaboratively to resolve urgent issues to protect lives and property

Keep up with the renewal processes annually! (Two Year's as per Government Regulations), Keep up with the renewal processes annually

Courses completed: Student Success Strategies, Keyboarding, Medical Language I, Medical Language II, Health Care Communication, Professional Skills, Medical Transcription I, Medical Transcription II, Medical Office and Clinical Procedures, Medical Billing.

Courses to be completed: Business English and Proofreading, Effective Business Writing, Career and Employment Strategies, Microsoft Outlook, Microsoft Excel, Microsoft Word, Medical Office Administration Practicum

Will be Performing 200 hours of practicum hours, Edmonton And Area

Performed 200 hours of practicum hours Chinatown Center in Edmonton

Worked under strict COVID - 19 standards while on practicum

Three practicums completed during this course and evaluations completed

Pro Serve Liquor Staff Training/ A Good Call BINGO Staff Training / Real Facts VLT Staff Training/Protect SECURITY Staff Training/Deal Us in CASINO Staff Training PHASE (1) (2

Updated annually