Vladimir Opanasenko

• Resolving Customer Technical Issues: Assisting customers in resolving issues with internet banking, mobile applications, online payments, and other technical queries.
• Troubleshooting Banking System Glitches: Monitoring and promptly responding to glitches or malfunctions in banking systems and software.
• Supporting Installation and Updates of Software: Helping customers with the installation, updates, and configuration of banking software, including internet banking apps and mobile applications.
• Customer Education on Banking Services Usage: Providing instructions and training to customers on using various online tools and banking features.
• Performing Problem Diagnosis: Analyzing customers’ technical issues, conducting diagnostics, and providing recommendations for resolution.
• Feedback and Documentation: Collecting feedback from customers regarding the quality of technical support and documenting solutions for future reference.
• Collaboration with Other Departments: Interacting with other bank departments, such as IT and security, to resolve complex technical issues.
  

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Manage a portfolio of high net-worth clients, providing personalized financial advice and wealth management solutions.

• Build and maintain strong client relationships through regular communication and tailored financial planning.

• Analyze clients’ financial goals and risk tolerance to develop customized investment strategies.

• Completed full building and grounds patrols to spot and investigate concerns.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.