Hi, I’m
Stephanie McColl
Kingston,Canada
Summary
Dedicated Configuration Management Lead with demonstrated strengths in project planning and management, relationship building, and team leadership. Passionate about developing systems to support creative troubleshooting resulting in successful solutions. Highly motivated to meet key metrics and project objectives, particularly through fostering collaborative and skillful teams. Accomplished verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
years of professional experience
Work History
Compass Digital
Configuration Management Lead
03.2023 - Current
Job overview
- Oversees Configuration Managers, assigning and monitoring new implementations and migrations using Smartsheet and JIRA
- Bolsters partnerships across delivery, account management and support departments through weekly check-ins and clear processes
- Streamlined configuration intake processes to improve completion rate of mobile configuration intakes
- Average intake completion rate has decreased by 30% since March 2023
- Implemented configuration team knowledge and skills improvement by hosted weekly training calls
- Provides training and support to team members, fostering a culture of continuous learning and improvement within the organization.
- Demonstrated leadership skills in managing projects from concept to completion.
- Promotes exceptional customer service to strengthen client and third-party vendor relationships and ensure positive experiences
- Translates technical concepts and information into terms parties could easily comprehend
Compass Digital
Configuration Manager
05.2022 - 03.2023
Job overview
- Mastered menu optimization and configurations, supporting successful mobile implementations
- Prioritized project task milestones and deadlines by maintaining organization and daily task schedule
- Championed learning initiatives to support team skill-building and increase efficiency in mobile configurations
- Trained new configuration managers in frequently used applications, including JIRA, Maegan Manager, Compass Digital applications, and Nextep.
Starbucks
Store Manager
07.2017 - 05.2022
Job overview
- Managed a Starbucks location with an annual revenue of 4 million dollars
- Developed and implemented Assistant Manager Readiness program to prepare shift supervisors for their Assistant Manager Interviews
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Identified new opportunities to increase sales and achieve store targets through analysis of profit and loss reports, as well as customer satisfaction data
- Oversaw employee recruiting, onboarding and training on store procedures to ensure positive employee experience
- Communicated clear expectations for team performance, conducting periodic evaluations and implementing corrective actions, as appropriate.
Education
Queen's UniversityKingston, ON
Master of Arts from Gender Studies
06.2015
University of AucklandAuckland, NZ
Bachelor of Arts (B.A.) from Sociology & Gender Studies
10.2011
Victoria University of WellingtonWellingston, NZ
Bachelor of Arts (B.A.) from Gender Studies & Sociology
10.2008
University of VictoriaVictoria, BC
Bachelor of Arts (B.A.) from Sociology & Gender Studies
04.2008
Skills
- Leadership
- Communication
- Relationship Building
- Critical Thinking
- Cross-Functional Collaboration
- Intellectual Curiosity and Empathy
Timeline
Configuration Management Lead
Compass Digital
03.2023 - Current
Configuration Manager
Compass Digital
05.2022 - 03.2023
Store Manager
Starbucks
07.2017 - 05.2022
Queen's University
Master of Arts from Gender Studies
University of Auckland
Bachelor of Arts (B.A.) from Sociology & Gender Studies
Victoria University of Wellington
Bachelor of Arts (B.A.) from Gender Studies & Sociology
University of Victoria
Bachelor of Arts (B.A.) from Sociology & Gender Studies
Similar Profiles
Alexandra NovoAlexandra Novo
Real Estate Agent at Compass (LA, CA), Blokhaus Investments (Miami, FL), Compass (Denver,CO)Real Estate Agent at Compass (LA, CA), Blokhaus Investments (Miami, FL), Compass (Denver,CO)
Victoria U. VolpeVictoria U. Volpe
Hostess at Compass Pointe Clubhouse, Compass Pointe Golf Club, Leland NCHostess at Compass Pointe Clubhouse, Compass Pointe Golf Club, Leland NC
ELIZABETH FRYELIZABETH FRY
Team Lead at COMPASS COMMUNITY SCHOOLS, COMPASS MIDTOWN HIGHTeam Lead at COMPASS COMMUNITY SCHOOLS, COMPASS MIDTOWN HIGH
Charlee ShawCharlee Shaw
Assistant Store Manager at ReitmansAssistant Store Manager at Reitmans
Shyno ThomasShyno Thomas
Dental Assistant at Van Horne SmilesDental Assistant at Van Horne Smiles