Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Hedges

St. Thomas,ON

Summary

Dynamic professional with experience at PetSmart, excelling in client relationship management and delivering exceptional service. Proven ability to foster customer loyalty through effective communication and problem-solving. Skilled in maintaining hygiene standards and ensuring safety compliance, while consistently achieving sales goals in fast-paced environments. Reliable team player dedicated to enhancing customer experiences.

Overview

6
6
years of professional experience

Work History

Professional Dog Bather

PetSmart
St. Thomas, Ontario
03.2021 - 09.2025
  • Clarified customer inquiries regarding available services to enhance understanding.
  • Delivered excellent service to pet owners to drive repeat business.
  • Fostered positive relationships with customers through friendly conversation and professionalism.
  • Ensured proper cleaning of all areas upon job completion to maintain hygiene standards.
  • Adhered to safety procedures and regulations to sustain a safe working environment.

Customer Experience Sales Floor Associate

Walmart Canada
St. Thomas, Ontario
03.2020 - 03.2021
  • Accurately processed transactions using point-of-sale systems and cash handling procedures.
  • Monitored sales floor to ensure cleanliness and safety compliance during shifts.
  • Maintained knowledge of store policies on payments, returns, exchanges, warranties, and security practices.
  • Engaged customers with professionalism, providing support for sales and service inquiries.

Education

Bachelor of Arts - Childhood and Youth Studies

University of Western Ontario
London

Skills

  • Client relationship management
  • Interpersonal skills
  • Goal setting
  • Problem-solving abilities
  • Reliability
  • Multitasking Abilities
  • Teamwork and collaboration

Timeline

Professional Dog Bather

PetSmart
03.2021 - 09.2025

Customer Experience Sales Floor Associate

Walmart Canada
03.2020 - 03.2021

Bachelor of Arts - Childhood and Youth Studies

University of Western Ontario
Olivia Hedges