Olivia Hedges
St. Thomas,ON
Summary
Dynamic professional with experience at PetSmart, excelling in client relationship management and delivering exceptional service. Proven ability to foster customer loyalty through effective communication and problem-solving. Skilled in maintaining hygiene standards and ensuring safety compliance, while consistently achieving sales goals in fast-paced environments. Reliable team player dedicated to enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Professional Dog Bather
PetSmart
St. Thomas, Ontario
03.2021 - 09.2025
- Clarified customer inquiries regarding available services to enhance understanding.
- Delivered excellent service to pet owners to drive repeat business.
- Fostered positive relationships with customers through friendly conversation and professionalism.
- Ensured proper cleaning of all areas upon job completion to maintain hygiene standards.
- Adhered to safety procedures and regulations to sustain a safe working environment.
Customer Experience Sales Floor Associate
Walmart Canada
St. Thomas, Ontario
03.2020 - 03.2021
- Accurately processed transactions using point-of-sale systems and cash handling procedures.
- Monitored sales floor to ensure cleanliness and safety compliance during shifts.
- Maintained knowledge of store policies on payments, returns, exchanges, warranties, and security practices.
- Engaged customers with professionalism, providing support for sales and service inquiries.
Education
Bachelor of Arts - Childhood and Youth Studies
University of Western Ontario
LondonSkills
- Client relationship management
- Interpersonal skills
- Goal setting
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Professional Dog Bather
PetSmart
03.2021 - 09.2025
Customer Experience Sales Floor Associate
Walmart Canada
03.2020 - 03.2021
Bachelor of Arts - Childhood and Youth Studies
University of Western Ontario