Your Name
Summary
Highly organized and detail-oriented Executive Assistant with more than 10 years experience supplying thorough, organized administrative support to senior executives. I continually maintain a positive attitude while interacting with demanding clients.
Overview
32
32
years of professional experience
Work History
Call Center Operations Manager
Mci
Doña Ana, NM
06.1992 - 03.2004
- Review and manage day to day call flow patterns for multiple call center operations.
- Lead/ manage implementations of new programs and process changes to reduce costs, improve customer service and optimize call center performance.
- Hire, train and manage the Senior level call team.
- Oversee New Hire Training Team for department.
- Communicate department initiatives andresults to senior level executives.
Call Center Manager
Chicago Lighthouse
Chicago, IL
03.2004 - 07.2006
- Expand Call Center Operation from a 30 staff operation to approximately 80 staff operation.
- Oversee implementation of Cisco technology.
- Lead/ manage implementation of new programs and process changes to reduce costs, improve customer service and optimize call center performance.
Executive Assistant
Axos Bank
Centennial, CO
07.2006 - 03.2014
- Maintain the COO appointment schedule by planning and scheduling meetings, conferences and travel including business and social events.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Coordinated domestic and international travel arrangements, including booClaire airfare, hotel and transportation.
- Assisted with event planning, including associated travel and logistical arrangements.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the COO.
- Served as corporate liaison between the finance, IT and marketing departments.
Administrative Services Supervisor
Amita Health
Manhattan, KS
03.2014 - Current
- Maintained Executive Assistant responsibilities
- Supervise the duties and responsibilities of the travel department.
- Supervise the duties and responsibilities of the corporate housekeeping staff.
- Supervise the duties and responsibilities of the corporate mail clerk.
- Coordinate all administrative duties for meetings and training events at the corporate location or the in the field. Duties included communication, travel arrangements, supplies and follow up.
- Coordinate the corporate summerand holidaycelebrationson behalf of the CEO.
- Prepare training center and meeting spaces for conferences and meetings.
Education
High School Diploma -
Westfield High School
Westfield, INSkills
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
- Works well under pressure
- Conference planning
- Confidentiality/Trustworthy
- Sense of Urgency
- Change Initiative
- Problem solving skills
Timeline
Administrative Services Supervisor
Amita Health
03.2014 - Current
Executive Assistant
Axos Bank
07.2006 - 03.2014
Call Center Manager
Chicago Lighthouse
03.2004 - 07.2006
Call Center Operations Manager
Mci
06.1992 - 03.2004
High School Diploma -
Westfield High School