JOYNICOLE KRYSTEN RIVERO
Edmonton
Summary
- Over seven years of varied administrative, sales, customer service, food and beverage, and marketing experience.
- Fluent in English with excellent communication, telephone selling, and listening skills, self-motivated and committed with a desire to achieve goals and targets.
- Results-driven, persistent, positive, assertive, and highly motivated.
- Very organized and possess a high level of administrative ability to effectively manage paperwork.
- Ability to perform tasks with accuracy, promptness, and minimal supervision
Overview
19
19
years of professional experience
Work History
MANAGER/OWNER
Kai's Laundry Shop
06.2022 - Current
- Manages card-operated drycleaning and laundering business: Plans and implements hours of operations, types of services to be provided, and charges for services
- Basic bookkeeping task performed
- Hires, trains, and supervises personnel to provide laundry and drycleaning services
FOOD AND BEVERAGE ATTENDANT
Bella Maire Cafe
11.2019 - 11.2020
- Present bills to customers and accept payment in cash, credit or debit cards
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Take orders and relay to kitchen and bar staff
SECRETARY/ADMINISTRATIVE ASSISTANT
Telectron
10.2012 - 10.2017
- Prepare, key in, edit, and proofread correspondence, invoices, brochures, reports, and related material from machine dictation and handwritten copy
- Calendar management, appointment/meeting bookings, and travel arrangements
- Answer telephone and electronic inquiries and relay telephone calls and messages
RECEPTIONIST
Kozma and Kozma Salon
10.2010 - 10.2012
- Schedule appointments, using manual or computerized systems
- Responsible for product inventory and purchasing supplies
- Record bookings, handle credit card checks, receive payments, and issue receipts
INBOUND SALES REPRESENTATIVE
NCO/RMH Teleservices Inc.
01.2009 - 02.2010
- Handles inbound calls for American Telco Account, basically for purchasing new phone lines, phone and plan upgrades, and also handles billing concerns
- Regularly contact existing and prospective customers by making outbound telephone calls to generate revenue and grow the trading base
CUSTOMER CARE REPRESENTATIVE
Bayan Telecommunications Inc.
09.2007 - 07.2008
- Can handle irate customer situations effectively and empathize with customers with a courteous voice tone
- Can deliver information at the customer's knowledge level in an understandable manner
- Can apply a logical problem-solving approach in resolving customer problems and inquiries
GRAPHIC ARTIST/ANIMATOR
E-Motion Engine Systems Inc.
08.2006 - 08.2007
- Responsible for Motion capture clean up and tracking; motion editing and solving
- Working very closely with a team in providing high-quality data, meeting clients' intense deadlines and expectations, and providing premier motion capture tracking and editing services for several production houses in the entertainment industry worldwide
Education
Certificate - Caregiving And Support Work
Canadian Imperial College
Edmonton, AB02-2025
Certificate - Standard First Aid & CPR /AED Level C
Breath For Life
Edmonton, AB01-2025
No Degree - CELPIP
Paragon Testing Enterprises
Edmonton, AB06-2024
Certificate - Food Safety Training
Alison
Edmonton, AB05-2024
Certificate - Food And Beverage Services
Technical Education
Nueva Ecija, Philippines08-2021
Bachelor - Fine Arts- Advertising
University of The East
Manila, Philippines06-2006
Skills
- Telecommunications
- Time Management
- Customer Service
- Interpersonal
- High Level of Responsibility
- Fast-learning traits
- Highly Organized
- Problem Solving Abilities
- Attention to Detail
- Data Entry
- Computer Skills
- Multitasking
Languages
English
Timeline
MANAGER/OWNER
Kai's Laundry Shop
06.2022 - Current
FOOD AND BEVERAGE ATTENDANT
Bella Maire Cafe
11.2019 - 11.2020
SECRETARY/ADMINISTRATIVE ASSISTANT
Telectron
10.2012 - 10.2017
RECEPTIONIST
Kozma and Kozma Salon
10.2010 - 10.2012
INBOUND SALES REPRESENTATIVE
NCO/RMH Teleservices Inc.
01.2009 - 02.2010
CUSTOMER CARE REPRESENTATIVE
Bayan Telecommunications Inc.
09.2007 - 07.2008
GRAPHIC ARTIST/ANIMATOR
E-Motion Engine Systems Inc.
08.2006 - 08.2007
Certificate - Caregiving And Support Work
Canadian Imperial College
Certificate - Standard First Aid & CPR /AED Level C
Breath For Life
No Degree - CELPIP
Paragon Testing Enterprises
Certificate - Food Safety Training
Alison
Certificate - Food And Beverage Services
Technical Education
Bachelor - Fine Arts- Advertising
University of The East
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