Sabrina Mataele
American Canyon
Summary
4+ years of experience as a customer service agent in the hospitality and transportation industry. Eager to thrive in an environment that promotes innovation, growth, and community.
Overview
9
9
years of professional experience
Work History
Aircraft Storekeeper
United Airlines
08.2023 - 08.2024
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Ensured timely order fulfillment through efficient processing of purchase requests and shipments.
- Handled hazardous materials, flammable materials and/or hazardous waste.
- Transporting parts and materials between various locations, sorting and counting items and preparing labels and related ticketing documents.
- Heavy lifting, pushing and pulling in the loading and unloading of trucks, carts and conveyors
- Opening, packaging and sealing of boxes
Logistics Administrator
Total Airport Services/Amazon
10.2020 - 06.2023
- Planning and monitoring inbound and outbound deliveries
- Supervising logistics, warehouse and transportation
- Organizing warehouse, label goods, plot routes, and process shipments
- Choosing ideal shipping techniques, routing, and carriers
- Evaluating budgets and expenditures
- Keep logs and records of warehouse stock, executed orders etc
- Utilize logistics IT to optimize procedures
Warehouse Agent
Total Airport Services/Amazon
03.2020 - 10.2020
- Receiving & processing all deliveries/shipments by scanning packages and updating in our system
- Transfering packages weighing up to 50 lbs
- Accurately sorting packages for loading and shipment
- Keeping up to date and enforcing all safety regulations within the warehouse
Customer Sales Representative
M&H Uniforms
11.2019 - 03.2020
- Assisted customers with any problems or questions they had about our products
- Answered phones and redirected calls in a timely manner
- Recorded conversations with customers to track requests, problems and solutions
- Reviewed account and service histories to identify trends and issues
- Documented weekly meetings and reported to our outside locations to keep everyone updated and on the same page
Front Desk Receptionist
San Mateo Marriott San Francisco Airport
08.2018 - 11.2019
- Warmly greeted incoming guests, giving room keys and providing information regarding policies and amenities
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate & Cashier
The Gap
08.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Highschool Diploma -
Hillsdale High School
San Mateo, CA05.2016
Skills
- Proficient in Google Suites
- Proficient in Excel
- Logistics management
- Excellent communication skills
- Taking initiative and strong sense of leadership
- Team player
- Multitasking
References
- Teresa Fatai, Supervisor at Amazon Warehouse, 650-520-5385, t.fatai@tasinc.aero
- Olivia Nasir, Manager at M&H Uniforms, 650-867-8789, 1-800-888-9927
Timeline
Aircraft Storekeeper
United Airlines
08.2023 - 08.2024
Logistics Administrator
Total Airport Services/Amazon
10.2020 - 06.2023
Warehouse Agent
Total Airport Services/Amazon
03.2020 - 10.2020
Customer Sales Representative
M&H Uniforms
11.2019 - 03.2020
Front Desk Receptionist
San Mateo Marriott San Francisco Airport
08.2018 - 11.2019
Sales Associate & Cashier
The Gap
08.2015 - 06.2016
Highschool Diploma -
Hillsdale High School
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