Sabrina Mataele
American Canyon
Summary
4+ years of experience as a customer service agent in the hospitality and transportation industry. Eager to thrive in an environment that promotes innovation, growth, and community.
Overview
9
9
years of professional experience
Work History
Aircraft Storekeeper
United Airlines
South San Francisco, CA
08.2023 - 08.2024
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Ensured timely order fulfillment through efficient processing of purchase requests and shipments.
- Handled hazardous materials, flammable materials and/or hazardous waste.
- Transporting parts and materials between various locations, sorting and counting items and preparing labels and related ticketing documents.
- Heavy lifting, pushing and pulling in the loading and unloading of trucks, carts and conveyors
- Opening, packaging and sealing of boxes
Logistics Administrator
Total Airport Services/Amazon
South San Francisco, CA
10.2020 - 06.2023
- Planning and monitoring inbound and outbound deliveries
- Supervising logistics, warehouse and transportation
- Organizing warehouse, label goods, plot routes, and process shipments
- Choosing ideal shipping techniques, routing, and carriers
- Evaluating budgets and expenditures
- Keep logs and records of warehouse stock, executed orders etc
- Utilize logistics IT to optimize procedures
Warehouse Agent
Total Airport Services/Amazon
South San Francisco, CA
03.2020 - 10.2020
- Receiving & processing all deliveries/shipments by scanning packages and updating in our system
- Transfering packages weighing up to 50 lbs
- Accurately sorting packages for loading and shipment
- Keeping up to date and enforcing all safety regulations within the warehouse
Customer Sales Representative
M&H Uniforms
Burlingame, CA
11.2019 - 03.2020
- Assisted customers with any problems or questions they had about our products
- Answered phones and redirected calls in a timely manner
- Recorded conversations with customers to track requests, problems and solutions
- Reviewed account and service histories to identify trends and issues
- Documented weekly meetings and reported to our outside locations to keep everyone updated and on the same page
Front Desk Receptionist
San Mateo Marriott San Francisco Airport
San Mateo, CA
08.2018 - 11.2019
- Warmly greeted incoming guests, giving room keys and providing information regarding policies and amenities
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate & Cashier
The Gap
San Mateo, CA
08.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Highschool Diploma -
Hillsdale High School
San Mateo, CA05.2016
Skills
- Proficient in Google Suites
- Proficient in Excel
- Logistics management
- Excellent communication skills
- Taking initiative and strong sense of leadership
- Team player
- Multitasking
References
- Teresa Fatai, Supervisor at Amazon Warehouse, 650-520-5385, t.fatai@tasinc.aero
- Olivia Nasir, Manager at M&H Uniforms, 650-867-8789, 1-800-888-9927
Timeline
Aircraft Storekeeper
United Airlines
08.2023 - 08.2024
Logistics Administrator
Total Airport Services/Amazon
10.2020 - 06.2023
Warehouse Agent
Total Airport Services/Amazon
03.2020 - 10.2020
Customer Sales Representative
M&H Uniforms
11.2019 - 03.2020
Front Desk Receptionist
San Mateo Marriott San Francisco Airport
08.2018 - 11.2019
Sales Associate & Cashier
The Gap
08.2015 - 06.2016
Highschool Diploma -
Hillsdale High School