NUEVA KRISTIN GIDAYAWAN
118 London Street, Sault Ste. Marie
Summary
Dedicated administrative professional and customer service associate with successful experience in fast-paced office settings. Thrives in high pressure situations managing customer concerns and daily long-term responsibilities, delivering quality work on time, every time. Responsible, punctual and productive professional when working with little to no supervision. Focused on assessing customers’ needs and generating solutions on demand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
Superior Glass
08.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Housekeeper
Quality Inn Suites
01.2024 - 07.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
Virtual Assistant
E-commerce solutions
11.2018 - 10.2023
- Respond to customer’s inquiries and messages
- Create listings for new and pre-owned clothes, eyeglasses and sunglasses
- Process refunds, returns, cancellations, and replacements
- Provide administrative support to client’s personal agenda and appointments
- Reference contact info: Thomas Yaros, +16072809076
Customer Service Representative and Sales Consultant
Telstra Teleperformance, Philippines
04.2016 - 01.2017
- Answer and resolve customer’s inquiries and complaints with their mobile and internet bill
- Process new applications on mobile and internet plan
- Assist customers with product and pricing information
- Keep records of customer interactions and the actions taken
Technical Support Representative
Concentrix, Philippines
11.2015 - 03.2016
- Assisted employers with processing payroll for their employees
- Assisted customers in dispatching technical issues with QuickBooks Desktop
- Keep records of customer interactions and the actions taken
Education
Bachelor of Science - Secondary Education
Xavier University - Ateneo De Cagayan
Philippines03-2015
Skills
- In-person Customer Relations
- Virtual Customer Relations
- MS Office – Word, Excel, Outlook
- Appointment scheduling
- Troubleshooting
- Scheduling meetings
- Customer service
- Positive attitude
- Time management
Languages
English
Full Professional
Certification
- Zendesk Support Administrator Certification - Zendesk.
- Call Center Agent NC II - Philippine Call Center Institute
- VHC Sales - Telstra Teleperformance Philippines
Timeline
Office Assistant
Superior Glass
08.2024 - Current
Housekeeper
Quality Inn Suites
01.2024 - 07.2024
Virtual Assistant
E-commerce solutions
11.2018 - 10.2023
Customer Service Representative and Sales Consultant
Telstra Teleperformance, Philippines
04.2016 - 01.2017
Technical Support Representative
Concentrix, Philippines
11.2015 - 03.2016
Bachelor of Science - Secondary Education
Xavier University - Ateneo De Cagayan
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