DAG-EMMANUEL ANKRAH
Calgary,Alberta
Summary
Detail-oriented administrative professional with strong organizational and communication skills. Proficient in Microsoft Office applications, data management, and customer service. Experienced in providing comprehensive administrative support and maintaining productive stakeholder relationships.
Overview
4
4
years of professional experience
Work History
Web Support
University of Calgary
Calgary, Alberta
02.2024 - 12.2024
- Company Overview: Student Enrolment Services, Marketing and Communications
- Conducted content audits for 100% of SES websites, creating detailed inventory lists
- Compiled 15+ summaries highlighting key strengths, weaknesses, and improvement opportunities
- Provided general web support, making 50+ minor edits and updates to websites
- Performed quality assurance activities, ensuring 99% accuracy of web content and important dates
- Conducted bug and link checking, resolving 100+ issues promptly
- Engineered an automated asset information gathering system, slashing result retrieval time by 95% and significantly boosting operational efficiency
- Student Enrolment Services, Marketing and Communications
IT Compliance Analyst
Senan Group LLC
New Jersey, USA
05.2023 - 09.2023
- Oversaw validation and qualification of 10+ IT systems for pharmaceutical manufacturing and clinical trials
- Conducted 15+ compliance assessments and audits, identifying and mitigating 20+ non-compliance areas
- Performed 20+ User Acceptance Tests, ensuring 100% compliance with regulations
- Executed system testing on 30+ software enhancements, achieving 90% bug detection rate
Manual Software Tester and QA
Infoview Data Solutions
Accra, Ghana
03.2022 - 04.2023
- Conducted system testing on 200+ software enhancements, features, and bug fixes
- Performed comprehensive testing of 50+ APIs/Endpoints, ensuring 98% reliability and efficiency
- Executed integration testing for 150+ backend and frontend enhancements
- Conducted thorough testing of 90+ backend services, including Cron Jobs and database scripts
- Identified, tracked, and reported 100+ software bugs, achieving 95% resolution rate
National Service Personnel - IT Support
Ada Health Centre
Ada, Ghana
09.2020 - 09.2021
- Provided technical support to 20+ staff and patients, resolving 85% of hardware and software issues
- Managed office supplies and equipment for a facility serving 1000+ patients monthly
- Assisted with billing and insurance tasks for 1000+ patients, verifying 100% of patient coverage
- Filed and organized 1000+ documents, managed databases, and provided administrative support
Education
Master of Information Security and Privacy -
University of Calgary
04.2025
Bachelor of Science - Information Technology
Ghana Communication Technology University
08.2020
Software Engineering -
IPMC Professional Certificate
09.2015
Skills
- Microsoft Office Suite
- Customer Service
- Data Entry and Management
- Filing and Document Organization
- Time Management
- Attention to Detail
- Effective Communication
- Problem Solving
- Adaptability and Collaboration
Timeline
Web Support
University of Calgary
02.2024 - 12.2024
IT Compliance Analyst
Senan Group LLC
05.2023 - 09.2023
Manual Software Tester and QA
Infoview Data Solutions
03.2022 - 04.2023
National Service Personnel - IT Support
Ada Health Centre
09.2020 - 09.2021
Master of Information Security and Privacy -
University of Calgary
Bachelor of Science - Information Technology
Ghana Communication Technology University
Software Engineering -
IPMC Professional Certificate