April Richards
Caribou ,NS
Summary
Hardworking and motivated manager with fourteen years of experience and record of success Restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Manager
Whistlers Pub and Grill
Stewiacke, NS
09.2011 - 08.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
Cleaner
Service Master
Truro, NS
02.2008 - 04.2011
- Floods
- Hazmat jobs
- Businesses
Bartender/ Waitress
The Iron Forge
Stewiacke, NS
03.2008 - 03.2011
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
Server
Subway
Stewiacke, NS
06.2006 - 08.2008
- All aspects of a server at a Subway chain
Server
Kentucky Fired Chicken
Stewiacke , NS
04.2005 - 03.2006
- Conducted all aspects of a server for Kentucky Fired Chicken Chain
Superintendent
Lord Harley and Lady Harley buildings
Victoria, BC
03.2004 - 07.2005
- Managed projects by coordinating materials, inspections and contractor tasks.
- Collect rents
- Conducted tentant walk throughs
- Conducted leases
- Showing of apartments
- 24 call for all emergencies in regards to both buildings
Education
High School Diploma -
South Colchester Academy
Brookfield, NS2003
Skills
- Project Management
- Staff Development
- Sales Techniques
- Revenue Forecasting
- Complex Problem Solving
- Hiring and Training
- Goal Setting
- Managing Operations and Efficiency
- Verbal and Written Communication
- Performance Tracking and Evaluation
- Employee Coaching and Motivation
- Technical Proficiency
- Team Leadership
- Work Planning and Prioritization
- Staff Training
- Documentation and Reporting
- Scheduling and Coordinating
- Training and Development
- Recruitment and Hiring
- Employee Development
- Team Building
- Performance Evaluations
- Cost Control
- Administration and Reporting
- Project Planning
- Problem Resolution
- Workforce Management
- Brand Management
- Issue and Conflict Resolution
- Professional and Courteous
- Business Development
- Customer Service
- Time Management
- Computer Skills
- Decision Making
- Calm Under Pressure
- Negotiation and Conflict Resolution
- Process Improvement
- Shift Scheduling
- Customer Relationship Management
- Good Judgment
- Interpersonal Relations
- Fiscal Management
- Human Resources Management
Timeline
Manager
Whistlers Pub and Grill
09.2011 - 08.2022
Bartender/ Waitress
The Iron Forge
03.2008 - 03.2011
Cleaner
Service Master
02.2008 - 04.2011
Server
Subway
06.2006 - 08.2008
Server
Kentucky Fired Chicken
04.2005 - 03.2006
Superintendent
Lord Harley and Lady Harley buildings
03.2004 - 07.2005
High School Diploma -
South Colchester Academy