Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Brent Muir

Stoney Creek,Canada

Summary

CAREER SUMMARY An accomplished and intuitive Business Leader and part-time College Instructor with over 22 years of successful senior management experience with global corporations involved with; Financial Data Services, Information Technology Services, Business Integration and Application Consulting, Steel Manufacturing, Chemicals Industry, Residential and Commercial Heating Industry, Consumer Recreational, Agro-Chemical Industries and Post-Secondary Education. Highly proficient in leading and motivating diverse teams of individuals to work together towards a common goal. Extensive client-focused, operational experience with a strong emphasis on managing customer expectations and relationships. Proven capability in rapidly assessing, comprehending, and defining business operational risks and mitigation requirements. A focused leader with abilities to train and develop promotable staff. PROFESSIONAL STRENGTHS INCLUDE Project Delivery; successfully developed and managed a large ERP Practice for IBM with emphasis on retail, chemical for both discreet and continuous manufacturing, government, and urban communities. Demonstrated abilities to manage and deliver extraordinarily complex ERP projects with a high degree of customer satisfaction, on time and on-budget. Strategic Management: Global IT Policy for Change Management, Risk Management, Business Continuity, Disaster Recovery, Data Governance, Security and Authorizations; ability to develop and execute. Financial Management: I can meet and exceed corporate departmental budgets of more than $10M within corporate budgets exceeding $100M. Consistently meeting and reducing IT operating budgets in complex environments. Trusted Advisor: Ability to resolve and develop relationships leading to increased satisfaction with both internal and external customers. Excellent record of establishing relationships at all levels of the enterprise gaining stakeholder confidence through thought leadership. Human Resource Management: Employee retention through the creation of employee development utilizing training needs analysis and career succession planning giving employees a clear direction and goals to accomplish. Leadership: Ability to direct and coach large global teams in a multi-disciplined matrix environment to consistently meet contracted service level agreements (SLA’s) or the required deliverables on time and on budget.

Work History

President

Muir & Associates
Hamilton, ON
10.2018 - Current
  • Map the clients current "as-is" processes and reviewed the various touchpoints of applications and current integration.
  • Reviewed the delta's that may occur when an ERP solution is installed.
  • Detailed the departmental managers abilities to provide the necessary change management required to accommodate the new ERP application.
  • Suggest the required training to successfully utilize the new ERP application to gain the efficiencies expected by Senior Management or owners of the business.
  • Determine the reports required for management to effectively manage the business to gain the efficiencies expected from the new system and subsequent cost savings leading to the gain of higher profit for the business.
  • Suggest to the business management how to determine performance goals with the new ERP applications and offering tactics for achieving predetermined milestones.
  • Assist the client to built talent pipelines such as local educational institutions, to support business growth and enduring success.
  • Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Oversaw the clients technological improvements to support the new ERP application.

Business Mentor

Futurpreneur Canada.
01.2015 - Current
  • Work with aspiring business owners aged 18-39 to develop their business case and organize a presentation to Futurpreneur for grants up to $30K to start their business, supported by Scotiabank
  • Futurpreneur is the only national, non-profit organization that provides financing, mentoring and support tools.

Senior Director, GlobalView, ERP Services, Americas Region

ADP INC.
Toronto, Canada
01.2008 - 01.2015
  • Directed the activities of a multi-disciplined technology centre leveraging SAP, supporting the ADP GlobalView client base located in North, Central and South America
  • Actively managed all client SAP implementation projects, utilizing the Americas ECC5 platform.
  • Directed the design of data analytics solutions for complex business challenges.
  • Managed multiple projects simultaneously while ensuring deadlines were met.
  • Provided guidance on best practices in project management to ensure successful outcomes.
  • Created policies and procedures to improve operational efficiencies within the organization.
  • Analyzed financial performance metrics and identified areas for improvement.
  • Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
  • Assessed current organizational systems and infrastructure, recommending changes as needed.
  • Collaborated with executive leadership team to develop long-term objectives that would drive success.
  • Lead cross-functional teams in developing creative solutions to challenging problems.
  • Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition by holding monthly luncheon meetings with project teams to reward individuals recognized by peers that performed above the expectations of our clients.
  • Established key performance indicators to track progress towards goals.
  • Built relationships with external partners, vendors, and customers in order to foster collaboration.
  • Evaluated training needs of employees based on job roles and responsibilities.
  • Recruited top talent from various sources in order to meet staffing requirements.
  • Implemented process improvements using lean methodology principles.
  • Orchestrated strategic business plans and oversaw execution by streamlining customer support calls and enhancing customer experiences.
  • Set and managed master schedules for programs and projects.
  • Established and oversaw departmental annual budgets in excess of $10M per department, total budget in excess of 100M.
  • Drove client satisfaction and improved support services to increase retention.
  • Optimized expenditures through company-wide cost reduction initiatives.
  • Engaged in interdepartmental coordination to improve business transactions through data analysis and implementation of lean strategies.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Trained new team members on service processes to increase productivity.
  • Maintained certifications and completed training on systems and components.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Provided support for database upgrades and software deployments.
  • Monitored database performance and developed actionable improvements for underperformance.
  • Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
  • Cultivated and maintained relationships to promote positive work culture.
  • Guided and motivated staff to drive maximum performance.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Supported work-life balance to improve staff morale.
  • Generated reports to review data and issue corrective actions for improvements.
  • Worked with department managers to formulate annual budgets.
  • Successfully improved employment turnover through creating incentive and training programs.

Part Time Professor Business

MOHAWK COLLEGE
Hamilton, Campus
01.1991 - 01.2015
  • Assisted Mohawk College in developing course requirements leveraging “elearn” software applications for the e-business disciplines (see following list attached)
  • Support Mohawk College in their pursuit of developing a reputation as a business school that can support local Wentworth and Niagara Region businesses
  • Sat on the Mohawk College Business Advisory Committee reviewing the needs of business and what Mohawk College can bring to the market for viable courses for students in Business discipline.
  • Developed and taught courses in Business Strategy, Marketing, and Organizational Behavior.
  • Advised students on their academic progress and career paths.
  • Prepared course materials including lectures, assignments, exams, and grading rubrics.
  • Provided guidance to students on relevant professional development opportunities.
  • Facilitated group discussions among students to encourage critical thinking.
  • Participated in university committees related to teaching excellence.
  • Advocated for innovative approaches to teaching within the department.
  • Attended workshops and seminars focused on pedagogical best practices.
  • Evaluated and graded students' classwork, papers and assignments to assess course success and student understanding of materials.
  • Helped students understand topics by initiating and moderating classroom discussions.
  • Consulted with administrative committees to discuss institutional policies, departmental matters and academic issues.

Managing ERP Principal and Business Consulting Executive, IBM Global Business Services

IBM CANADA, GLOBAL BUSINESS SERVICES
Toronto, Canada
01.1995 - 01.2008
  • Managed the IBM ERP Practice for the retail, industrial and manufacturing business sector for “order to cash cycle
  • Managed project delivery, change management, planning and scoping, project implementation and configuration of ERP software utilized for systems integration and business transformation.

General Manager

POLARIS INC.
Burlington, Ontario
01.1993 - 01.1995
  • Directed a team of managers responsible for Quality Assurance, Production and Engineering, Sales and Marketing, Finance and Cost Controlling, Logistics and Warehousing
  • Polaris employed 140 hourly employees and 22 salary employees represented by 4 different unions
  • Payroll was issued in both Canada and the U.S.

Director, Purchasing Production and Services

ZENECA AGRO / ICI CHEMICALS
Stoney Creek, Ontario
01.1983 - 01.1992
  • Directed the corporate procurement of inventory and capital goods of over $40M and directed the production planning and operating facilities for production to support the sales and marketing plan
  • Managed production of the CIL Home and Garden product line and the Zeneca Agrochemical Commercial Division
  • Gross sales more than $100M.

Manager, Logistics and Customer Service

ZENECA AGRO / ICI CHEMICALS
Stoney Creek, Ontario
01.1983 - 01.1992
  • My initial position with Zeneca Agro was to manage the activities of the Logistics and Client Services Teams for the safe warehousing and distribution of agrochemicals
  • Developed and maintained the agreed customer service levels and ensured levels were met and exceeded
  • During the ICI Global ERP project, I led the global manufacturing team for the first ERP implementation in North America
  • The team worked with ERP Germany to develop the Warehouse and Hazardous Materials views for the MM module in R/3.

Director, Purchasing and Production

GREG LUND PRODUCTS
Oakville, Ontario
01.1979 - 01.1983
  • Directed the manufacturing activities for 3 plants to support the production activities for the manufacture of heating and air conditioning units sold to industry
  • Co-developed a Marine Original Equipment manufacturer (OEM) and distribution business to compliment the Greg Lund recreational division.

Purchasing and Inventory Controller

STEEL COMPANY OF CANADA
Hamilton, Ontario
01.1974 - 01.1979
  • Managed the purchasing of hardware components required for the production of steel at the Hilton Works facility which also included the control of inventory levels to meet the financial inventory plan for Hilton Works, General Stores.

Education

Bachelor of Arts - Economics and Sociology

McMaster University

Master’s Degree - Education and Learning

University of Central Michigan (CMU)

Skills

  • Profitability Optimization
  • Revenue Generation
  • Cost Control
  • Financial Management
  • Change Management
  • Operations Oversight
  • Talent Recruitment
  • Policy Development
  • Staff Management
  • Regulatory Compliance
  • Business Planning
  • Contract Management
  • Process Improvement
  • Risk Mitigation
  • Project Management
  • Employee Relations
  • Company Representation
  • Revenue Growth
  • Remote Team Management
  • Budget Management
  • Industry Partnership Development
  • Capital and Resource Management
  • Cost Reduction
  • Consulting
  • Business Administration
  • Operational Excellence
  • Leadership Team Building
  • Budgeting and Cost Control
  • Financial Planning
  • Executive Performance Management
  • Creating and Delivering Presentations
  • Contract Negotiation
  • Vendor Sourcing and Negotiations

Affiliations

ERP Team Leader for Canada representing Global Manufacturing Effectiveness work team for Zeneca Inc. during the ICI / Zeneca global ERP project roll-out. This project integrated over 250 separate and distinct business processes into a single integrated application utilizing ERP. Developed personnel profiles to best fit corporate requirements through needs analysis with Human Relations group. IBM Award of Excellence for ERP Project Management and Training Needs Analysis for a large hydro generation corporation and international packaging company. Exceeded all client satisfaction criteria for both projects. President's Award Zeneca AgriChemical for the successful corporate continuous improvement efforts integrating Canadian production and moving to contract third party outsourcing agreements further utilizing plant capacity. Overall cost reduction in production of over 45%. ICI / CIL Award of Excellence for contribution toward the sales / marketing and production of Canadian seed treatments leading to a globally recognized agrichemical product. Certified College Education Professor at Mohawk College and secured a post-secondary teaching position, DeGroot School of Business continuing adult education and diploma curriculum. Business Advisory Board of Mohawk College reviewing and recommending instructional course requirements to guarantee the future career success of Mohawk College Business Graduates. Master’s Degree courses Continuous Improvement Business Strategies Competitive Marketing in a Global Environment Performance Management

Timeline

President

Muir & Associates
10.2018 - Current

Business Mentor

Futurpreneur Canada.
01.2015 - Current

Senior Director, GlobalView, ERP Services, Americas Region

ADP INC.
01.2008 - 01.2015

Managing ERP Principal and Business Consulting Executive, IBM Global Business Services

IBM CANADA, GLOBAL BUSINESS SERVICES
01.1995 - 01.2008

General Manager

POLARIS INC.
01.1993 - 01.1995

Part Time Professor Business

MOHAWK COLLEGE
01.1991 - 01.2015

Director, Purchasing Production and Services

ZENECA AGRO / ICI CHEMICALS
01.1983 - 01.1992

Manager, Logistics and Customer Service

ZENECA AGRO / ICI CHEMICALS
01.1983 - 01.1992

Director, Purchasing and Production

GREG LUND PRODUCTS
01.1979 - 01.1983

Purchasing and Inventory Controller

STEEL COMPANY OF CANADA
01.1974 - 01.1979

Bachelor of Arts - Economics and Sociology

McMaster University

Master’s Degree - Education and Learning

University of Central Michigan (CMU)

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