ERICK OKUTAH
Lethbridge,Canada
Summary
Dynamic Motor Assessor with a successful tenure at Pioneer General Insurance, recognized for improving customer experience and optimizing operational processes. Demonstrates expertise in analytical thinking and advanced computer skills, resulting in substantial cost savings through the development of effective digital systems. Strong communication and problem-solving abilities ensure high-quality vehicle assessments and repairs.
Overview
15
15
years of professional experience
Work History
Motor Assessor
Pioneer General Insurance
Nairobi
08.2018 - 09.2024
- Performed damage assessments on vehicles.
- Conducted thorough vehicle inspections after repairs.
- Examined reports provided by external reviewers.
- Oversaw the processing of vehicles for salvage.
- Enlisted qualified assessors, garages, parts suppliers.
- Managed complaint resolutions throughout repair process with a focus on amicability.
- Engaged with repairers and part suppliers for cost negotiations.
- Handled diverse client and intermediary instructions through phone, text, and email.
- Participated in dispute resolution meetings.
- Created analytical summaries of financial savings from repair costs.
- Developed digital organization systems for photos.
- Stayed informed on latest market trends in the area.
Motor Assessor
Nordics Assessors
Nairobi
03.2015 - 07.2018
- Generated comprehensive assessment reports.
- Conducted inspections for vehicle damages in garages and client premises.
- Negotiated and finalized repair costs with service providers.
- Addressed repair-related complaints for satisfactory resolutions.
- Executed tasks based on diverse instructions from various insurers.
- Photographed damaged vehicles and maintained a well-structured digital archive.
- Kept current with local market trends and data.
Vehicle Inspector
SGS Kenya Limited
Nairobi/Mombasa
11.2013 - 12.2014
- Conducted inspections to ensure heavy vehicle compliance with road use regulations.
- Verified compliance of heavy commercial vehicles with public road standards.
- Verified permits for wide-loads, abnormal loads and mobile cranes.
- Ensured compliance with permitted measurements and load types.
- Ensured correct load weight distribution as per the road use regulations
- Conducted thorough inspections on confiscated vehicles.
- Documented daily and monthly inspection reports on mobile cranes, wide-loads, abnormal loads, and impounded vehicles.
- Guided new staff in understanding and applying inspection methods for diverse vehicles.
Automotive Service Technician Apprentice
South Nyanza Sugar Company Limited
Migori
07.2009 - 07.2013
- Performed scheduled maintenance on company units including generators.
- Processed daily fleet availability forms and work orders.
- Performed comprehensive repairs on automotive parts including pumps and engines.
- Streamlined storage processes for increased efficiency.
- Executed troubleshooting and correction of automotive electrical issues.
- Examined vehicles to determine extent of damage or malfunctions.
- Operated tools, instruments and equipment safely.
- Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Disassembled engine components to inspect for damage or wear.
- Evaluated, repaired and aligned vehicle suspensions.
- Performed oil changes, tire rotations, and brake repairs on vehicles.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Reviewed work orders and discussed with supervisors.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Conducted test drives before and after repair services.
- Replaced faulty wiring harnesses or connectors when needed.
Education
Certificate - Pastoral ministry
Anagkazo Bible And Ministry Training College
Nairobi11-2019
Certificate of Proficiency - Motor Assessment
College of Insurance
Nairobi10-2016
Diploma - Automotive Engineering
Technical University Of Mombasa
Mombasa12-2012
Skills
- Proficient Time Management
- Strong Communication Skills
- Analytical thinking
- Adaptability and flexibility
- Problem-solving abilities
- Customer experience
- Proficient Computer Skills
- Teamwork
References
- Mutua Mulwa, mmutua@pioneerinsurance.co.ke
- Rev. Issac Amokwandoh, issac.amokwandoh@yahoo.com
- Fred Guga, motorzoneconsultans@gmail.com
Timeline
Motor Assessor
Pioneer General Insurance
08.2018 - 09.2024
Motor Assessor
Nordics Assessors
03.2015 - 07.2018
Vehicle Inspector
SGS Kenya Limited
11.2013 - 12.2014
Automotive Service Technician Apprentice
South Nyanza Sugar Company Limited
07.2009 - 07.2013
Certificate - Pastoral ministry
Anagkazo Bible And Ministry Training College
Certificate of Proficiency - Motor Assessment
College of Insurance
Diploma - Automotive Engineering
Technical University Of Mombasa
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