Melissa Blackburn
Toronto,ON
Summary
Type A personality with strong self-starter skills and a passion for providing hands-on, people-centered services. Thrives in smaller workplace environments, excelling with autonomy, individual authority, and minimal supervision. Possesses an analytical mindset that drives constant pursuit of innovative solutions and delivery of exceptional results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cleaning Manager
Aspen Clean Inc.
01.2022 - 05.2024
- Managed a portfolio of 50 condos, townhomes, houses, commercial properties and small 4 to 6 storey residential & Boutique buildings.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
Cleaning Manager
JCS Property Group
07.2019 - 11.2021
- Managed a portfolio of 1,000 units in 8 buildings: 2 commercial/6 residential
- Organized move in/out cleans for tenant turnovers
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Communicated repair needs to maintenance staff.
Rental Manager
(Owner/Operator) The Airbnb Expert
01.2016 - 06.2019
- Managed a portfolio of 35 to 50 units (condos, town homes and houses)
- Source, contract and build relationships with outside third party contractors (Painters, Plumbers, Electricians)
- Hire, train and schedule housekeeping staff weekly
- Source, contract and build relationships with outside third party contractors (Painters, Plumbers, Electricians)
- Conduct unit inspections prior guest arrival and after checkout
- Identify and coordinate repairs and maintenance for hosts as needed
- Inventory stock taking, purchasing and replenishment
- Communicate, liaise and nurture guests and client relationships ( airbnb portal, email, in person, text)
- Manage and analyze accordingly: Software (AirGms) budgets, expenses etc.
Cleaning Supervisor
Molly Maid
04.2012 - 01.2016
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of cleaners to meet highest quality of cleanliness and safety standards
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Education
Post-Baccalaureate Diploma - Business Management - Entrepreneurial Enterprise
George Brown College
Toronto, ON12.2016
Bachelor of Science -
University of Ottawa
Ottawa, ON06.2010
Skills
- Operations Management
- Customer Relationship Management
- Property management experience
- Staff Management
- Team Leadership
- Marketing
- Booking Management
- Supply Ordering
- Task Delegation
- Health and Safety Knowledge
- Cleaning and sanitation
- Reliability
Languages
English
Native or Bilingual
Certification
- WHMIS for Workers 2024 (CCOHHS)
- WHMIS for Manager & Supervisors 2024 (CCOHHS)
Timeline
Cleaning Manager
Aspen Clean Inc.
01.2022 - 05.2024
Cleaning Manager
JCS Property Group
07.2019 - 11.2021
Rental Manager
(Owner/Operator) The Airbnb Expert
01.2016 - 06.2019
Cleaning Supervisor
Molly Maid
04.2012 - 01.2016
Post-Baccalaureate Diploma - Business Management - Entrepreneurial Enterprise
George Brown College
Bachelor of Science -
University of Ottawa
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