Unnati Patel
Calgary,AB
Summary
Motivated and results-oriented professional with a strong background in customer support, technical solutions, and business development. Seeking to transition into a Project Coordinator role to leverage my skills in relationship-building, client solutions, and project management within the charity, non-profit, or NGO sectors. Passionate about social impact and sustainability, with a focus on delivering value and positive outcomes for mission-driven organizations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development and Client Solutions Manager
Mage Networks
03.2024 - Current
- Led customer engagements from initial contact to solution delivery, identifying key opportunities and aligning services with customer needs, ensuring both short-term and long-term project success.
- Coordinated cross-functional teams to design and implement tailored solutions, managing project timelines, resources, and key deliverables.
- Built and nurtured strong relationships with customer and stakeholders, acting as a trusted advisor to ensure high levels of satisfaction and retention.
- Prepared and delivered presentations to senior management and clients, outlining project status, milestones, and outcomes.
- Managed CRM systems (ZOHO) and internal tools to track client interactions, project progress, and deliverables, ensuring timely and effective follow-up.
- Collaborated with technical teams to deliver complex solutions, managing expectations and ensuring the seamless execution of projects.
Customer and Technical Support Specialist
Mage Networks
07.2022 - 03.2024
- Provided high-level customer support, resolving technical issues, troubleshooting, and offering personalized solutions to meet client needs.
- Acted as a liaison between customers and technical teams, ensuring clear communication and timely resolution of issues.
- Developed customer feedback reports, identifying trends and areas for improvement, leading to a 15% improvement in customer satisfaction.
- Tracked customer issues and technical solutions using CRM systems (Zoho), maintaining accurate records and follow-up.
- Trained new support staff on customer service protocols and product knowledge, contributing to a more efficient support team.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Customer Experience Associate
Switch Health
08.2020 - 06.2021
- Responded and answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements
- Proficient experience using Salesforce, SharePoint and other CRM software to organize and analyze data to assist 20 customers' queries
- Detail oriented gathering information, assessed and fulfilled 30+ callers' needs and educated on important policies and procedures
- Resolved and completed 3 critical inter-departmental escalations which increased customer retention rates by 45%
- Demonstrated positive, high energy and professionalism dealing with 30 customers and 2000+ staff
Social Worker Volunteer
Yuva Unstoppable
08.2013 - 08.2017
- Assisted underserved 50+ kids with basic math, science and general knowledge
- Organized 2 weekly activities for 25 differently-abled children and volunteering tutoring learning and speaking basic words
- Planned and organized 1 weekly kindness activity like visiting old age homes, donating food or clothes to people in need, appreciation tokens to first-line officers and many more
- Collaborated with 20 peers organizing and managing the national wide event “Make Your Mother Smile“ in memory of great leader DR A.J.Kalam
Education
Junior IT Analyst Program -
NPower Canada
07.2023
Masters - Environmental Engineering
University of Windsor
Windsor, ON05.2019
Bachelors - Environmental Engineering
Government Engineering College
04.2017
Skills
- Customer support tools
- Project management tools
- CRM software proficiency
- Data management strategies
- Collaboration
- Communication
Certification
- Accelerated Leader Program -Level 52 Inc.-July,2024
- Junior IT Analyst Program, NPower Canada, -July,2023
Timeline
Business Development and Client Solutions Manager
Mage Networks
03.2024 - Current
Customer and Technical Support Specialist
Mage Networks
07.2022 - 03.2024
Customer Experience Associate
Switch Health
08.2020 - 06.2021
Social Worker Volunteer
Yuva Unstoppable
08.2013 - 08.2017
Masters - Environmental Engineering
University of Windsor
Bachelors - Environmental Engineering
Government Engineering College
Junior IT Analyst Program -
NPower Canada
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