Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Kazandra Baca

Kazandra Baca

Banning,CA

Summary

I am a hardworking individual with over 5 years of work experience. I possess a proven knowledge of customer service, conflict resolution, and customer communications. My goal is to enhance my abilities and successfully fill the customer service role at your business. I am enthusiastic about positively impacting business operations by maximizing customer satisfaction. My peers frequently praise me for being proactive, and I can be relied upon to help your company achieve its goals.

Overview

10
10
years of professional experience

Work History

Counter Associate

Mozen
07.2023 - 10.2023
  • Improved customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Streamlined order processing by efficiently managing counter transactions and maintaining accurate records.
  • Enhanced customer experience with personalized recommendations based on their preferences and needs.
  • Expedited orders, ensuring timely delivery to all customers and resulting in positive feedback from clients.
  • Collaborated effectively with team members, contributing to a well-organized and productive work environment.
  • Utilized strong communication skills for clear correspondence with both customers and colleagues, fostering better relationships.
  • Accurately handle cash transactions, maintaining proper cash handling procedures and reducing discrepancies in the register.
  • Maintained clean workspaces, adhering to health codes and company standards for a professional appearance.
  • Resolved customer complaints diplomatically, leading to higher client retention rates and repeat business.
  • Assisted in training new employees on company policies, product information, and best practices for excellent service delivery.
  • Supported marketing initiatives by promoting current specials or discounts to customers during interactions at the counter area.
  • Used product knowledge and fashion expertise to create outfits for customers and suggest specific items to match unique needs.
  • Managed multiple tasks in a high-volume environment.
  • Processed both cash and card purchases and returns.
  • Processed customer orders and accurately entered them into the order system.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated knowledge and applied proper food handling standards.
    Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked personal identifications during alcohol and tobacco sales.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Managed approximately 30 incoming food and drink orders per day from customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed multiple tasks in high-volume environment.

Customer Service/Cashier

Cardenas Market
08.2022 - 06.2023
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Processed customer orders and accurately handled payment transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Managed to remember over 30 code combinations for produce checkout and procedure per produce item.
  • Managed approximately to lift over 10 - 40 pounds per day for each customer.

Customer Service/Cashier

Rio Ranch Market
03.2022 - 08.2022
  • Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Maintained clean and organized workspace, as promoting welcoming environment for customers.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Processed customer orders and accurately handled payment transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Collaborated with team members to ensure smooth operations during peak
  • Managed approximately to lift up to 10 - 40 pounds per day for each customer.
  • Managed to remember over 30 code combinations for produce checkout and procedure per produce item.

Food Handler

Wendy's Franchise
01.2022 - 04.2022
  • Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
  • Reduced waste by efficiently portioning ingredients and utilizing proper storage techniques for perishable items.
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Received consistently positive feedback from customers regarding the quality and presentation of prepared dishes.
  • Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
  • Contributed to a positive working atmosphere through effective communication and collaboration with colleagues and management.
  • Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
  • Demonstrated versatility by assisting with various tasks throughout the establishment, including cashier duties when necessary.
  • Implemented time-saving techniques for efficient food preparation without sacrificing quality or taste.
  • Adhered strictly to company policies regarding uniform standards, personal hygiene, and sanitation practices for optimal food safety conditions.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Maintained high customer satisfaction levels by preparing orders accurately.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Packaged and stored food products following proper handling and preservation methods.
  • Organized and re-stocked various stations and self-service items.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Managed up to 25 incoming food orders from customers with 16+ combinations memorized per day.

Distribution Center Associate

Amazon
01.2021 - 02.2021
  • Improved order processing efficiency by accurately picking and packing items.
  • Reduced order errors through diligent inventory management and product inspection.
  • Maintained a clean and organized workspace by adhering to warehouse safety standards.
  • Enhanced productivity with efficient unloading, sorting, and staging of inbound shipments.
  • Ensured accurate inventory counts through regular cycle counting and system updates.
  • Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
  • Safeguarded company assets by following security protocols and reporting any suspicious activities or discrepancies.
  • Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
  • Maximized warehouse space utilization by implementing effective storage solutions based on product dimensions and turnover rates.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Safely and securely loaded items to prevent damage during transport.
  • Managed to lift up to 10 - 40 pounds per day for each shipment.

Animal Caretaker

Pelayo's Feed
11.2018 - 12.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Documented observations of animal behavior and physical condition to track health and progress.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Animal Caretaker

Dixie's Herps
03.2014 - 12.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Documented observations of animal behavior and physical condition to track health and progress.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.

Animal Caretaker

Highland Sam J. Racadio Library
04.2015 - 11.2017
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to staff in a timely manner.
  • Contributed to the development of educational materials about various animal species for use during public outreach events.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Responded quickly to emergencies involving injured or ill animals, providing first aid treatment when necessary before contacting veterinary professionals for further assistance.
  • Educated visitors about the variety species traits and care during guided tours of the facility or community outreach events.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Managed and assisted hosting events for guest during while in Library.

Education

High School Diploma -

New Horizons
Banning
07.2020

Skills

  • Fast Learner
  • Complaint Handling
  • Cash handling expertise
  • Store maintenance
  • Upselling strategies
  • Product Recommendations
  • Promotional activities
  • Cleanliness standards
  • Register balancing
  • Effective Communication
  • Team Player
  • Food service standards

Languages

Spanish
Limited Working

Hobbies

In addition to my professional skills and experience, I am passionate about engaging in a variety of hobbies that bring creativity, joy, and relaxation to my life. These activities not only allow me to unwind and recharge but also help me develop new skills and explore different aspects of my personality.


 Art: Art has been a significant part of my life, serving as a creative outlet where I can express myself through various mediums such as painting, drawing, and crafting. I find solace in the process of creating art, whether it's a simple sketch or a more elaborate painting. This hobby has taught me the importance of patience, attention to detail, and the beauty of self-expression.


Baking: Baking is another hobby that I thoroughly enjoy, as it combines my love for creativity and culinary arts. Experimenting with different recipes, flavors, and techniques in the kitchen brings me immense joy and satisfaction. From kneading dough to decorating cakes, baking allows me to unleash my creativity and share delicious treats with family and friends.


Gaming: Gaming is a hobby that I engage in to unwind and have fun in my free time. Whether I'm exploring virtual worlds, solving puzzles, or competing in multiplayer games, gaming provides me with a sense of excitement and challenge. This hobby has helped me develop strategic thinking, problem-solving skills, and the ability to work collaboratively with others in a digital environment.


By incorporating these hobbies into my life, I have cultivated a well-rounded set of interests and skills that complement my professional background. These activities not only contribute to my personal growth and well-being but also showcase my creativity, attention to detail, and ability to adapt to different challenges. I believe that my diverse range of hobbies reflects my passion for continuous learning, creativity, and enjoyment of life outside of work.

Timeline

Counter Associate

Mozen
07.2023 - 10.2023

Customer Service/Cashier

Cardenas Market
08.2022 - 06.2023

Customer Service/Cashier

Rio Ranch Market
03.2022 - 08.2022

Food Handler

Wendy's Franchise
01.2022 - 04.2022

Distribution Center Associate

Amazon
01.2021 - 02.2021

Animal Caretaker

Pelayo's Feed
11.2018 - 12.2018

Animal Caretaker

Highland Sam J. Racadio Library
04.2015 - 11.2017

Animal Caretaker

Dixie's Herps
03.2014 - 12.2017

High School Diploma -

New Horizons

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Kazandra Baca