Stella Ndapolo
Winnipeg,Manitoba
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
8
8
years of professional experience
Work History
Volunteer
Manitoba African Cups Of Nations
Winnipeg, MB
07.2022 - Current
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Volunteer
Tabernacle Of New Covenant
Winnipeg, MB
10.2021 - Current
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Guided troubled individuals to tools and resources necessary for healing.
- Coordinated with different service providers to meet clients' individual needs.
- Created educational materials to convey important information to service recipients.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Educated young people about strategies for driving discussions and promoting social changes.
Customer Service Representative
IOS Call Centre
Winnipeg, MB
08.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
Volunteer
Living Well Springs Ministries
Kampala, Uganda
01.2016 - 07.2021
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Guided troubled individuals to tools and resources necessary for healing.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
Education
Community Support Worker
Herzing College
Winnipeg, MB11.2022
Computer Applications Knowledge
Kampala Adult Education
Kampala, Uganda 2019
GED -
Kampala Secondary School
Kampala, Uganda11.2018
Skills
- Community Engagement
- Operations Support
- Fundraising
- Data Entry
- Volunteer Recruitment
- Answering Phones
- Telephone Etiquette
- Food Distribution
- Event Setup
- Flexible Schedule
- Computer Skills
- Recordkeeping
- Relationship Building
- Deadline Adherence
- Client Relations Strength
- Professional Appearance
- Team Collaboration
- Community Outreach
- Public Speaking
- Teamwork and Collaboration
- Administrative Tasks
- Attention to Detail
- Event Planning
- Administrative Support
- Adaptability and Dependability
- Positive Attitude
- Community Service
- Recordkeeping and Confidentiality
- Documentation and Reporting
- Filing and Recordkeeping
- Record Preparation
- Problem-solving abilities
- Project management
- Disability awareness
- Time management
- First aid knowledge
- Effective communication
- Conflict resolution
- Training and development
- Active listening
- Organizational skills
- Foreign language proficiency
- Empathy and compassion
- Interpersonal skills
- Leadership qualities
- Personal Counseling
- Program Planning
- Patient Assessment
- Emotional Awareness
- Staff Education and Training
- Interdisciplinary Collaboration
Languages
English
Full Professional
French
Elementary
Timeline
Customer Service Representative
IOS Call Centre
08.2022 - 01.2023
Volunteer
Manitoba African Cups Of Nations
07.2022 - Current
Volunteer
Tabernacle Of New Covenant
10.2021 - Current
Volunteer
Living Well Springs Ministries
01.2016 - 07.2021
Community Support Worker
Herzing College
Computer Applications Knowledge
Kampala Adult Education
GED -
Kampala Secondary School