Mohit Kumar
North York,Canada
Summary
Results-driven restaurant manager with a proven track record of overseeing high-performing teams and consistently delivering exceptional dining experiences. Recognized for setting and exceeding ambitious service standards, ensuring customer satisfaction, and driving business growth. Expert in expanding customer bases through strategic oversight, innovative promotional methods, and personalized guest experiences. Passionate about fostering customer loyalty by creating unique, memorable dining moments. Highly motivated and committed to managing multiple locations while upholding quality and outstanding service. Equipped with strong organizational skills, an award-winning educational background, and the ability to collaborate effectively with peers. Confident in contributing to roles that align with expertise and drive for excellence in restaurant management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
The Dirty Bird Chicken & Waffle
01.2023 - Current
- Handling the operations in the absence of the owner.
- Working Closely to manage scheduling , recruiting,hiring and training .
- Proven best at customer service suggesting clients with the menu items .
- Over 1000+ Google reviews with best in town service and food quality.
- Increased sales by 20% with special displays and promotions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Keeping track with the Sales and Labour requirement to stay in between 25 to 30%.
- Managing big event Caterings with serving over 600 customers at same time.
- Maintaining the building equipment &scheduling appropriate personnel for any discrepancy.
Restaurant Manager
Insomnia Restaurant and Lounge
01.2021 - 01.2023
- Oversee the operations of restaurant during lunch or dinner
- Manage a team of more than 30 consisting cooks, servers, hosts and BOH
- Ensure accurate records and sufficient supplies maintaining the service
- Watching the labour cost and annual food cost through proper budgeting method and scheduling accordingly
- Serving more than 400 guests per shift and entitled as best manager on duty
- Doing cash out at the end of the shift balancing the till and recording of sales number
- Scheduling meetings with staff and upper management for the welfare of the business
- Rated as best in hospitality and customer service at workplace by older group age
- Recognized well among the community members and well maintain social circle
- Managed over three different stores for the same owner with maximizing the sales
- Training and recruiting the new and existing staff
- Well educated with new POS system
Bartender
Insomnia Restaurant
01.2022 - 12.2022
- Preparing alcohol or non-alcohol beverages for bar and restaurant
- Interacting with customer, take orders and serve snacks and drinks
- Assess customer’s need and preference working accordingly
- Preparing high end cocktails on menu and off menu
- Worked on special cocktails to have on menu
- Checking customer identification and making proper arrangement for intoxicated guest
- Comply all rules and regulations for smart serve as well as restaurants
- Positive attitude towards guests all time being served
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Dirty Bird Chicken and Waffles
01.2021 - 12.2021
- Executing store operation such as: - Inventory management (Receiving, Ordering, utilizing)
- Cash management (doing cash out, maintaining cash drawer)
- Providing on-the-job training for new hires and meeting targets while driving peers to achieve the sales target through coaching and training
- Communicating with the time about sales performances and providing clear action plans to keep the targets high
- Lead, coach and set example other member to deliver their best in operations and keep them motivated/devoted towards job
- Openly receiving ideas while staying connected to staff members through social media platforms
- Making daily / monthly sales report and watching COGS / profits / net revenue etc
Kitchen Staff
Insomnia Restaurant and Lounge
11.2019 - 12.2020
- Prepare meals in accordance with set recipes and procedures, ensuring consistency and high-quality results.
- Efficiently prep ingredients for meals and ensure all necessary items are ready for cooking, minimizing time spent during service.
- Regularly check the quality of food and freshness of ingredients to ensure high standards are met.
- Work closely with kitchen managers, supporting their leadership while learning kitchen operations and management.
- Deliver outstanding results under pressure, meeting time constraints while maintaining quality.
- Maintain a clean working environment, adhering to proper hygiene practices to ensure food safety.
- Demonstrate leadership and team-building skills, helping to inspire and guide other kitchen staff.
Kitchen Staff
Amsterdam Brew House
11.2018 - 12.2019
- Follow proper cooking techniques and timing to ensure food is cooked to perfection.
- Prepare ingredients as per the recipes and specifications.
- Follow all food safety guidelines and maintain cleanliness in the kitchen.
- Regularly clean and sanitize workstations, utensils, and kitchen equipment.
- Check food for quality, consistency, and portion sizes before plating and serving.
- Monitor cooking times to ensure dishes are ready for service in a timely manner.
- Assist with monitoring inventory levels and inform the kitchen manager of low stock.
- Follow safety procedures to avoid accidents and ensure a safe working environment
Education
Business Administration And Management
Lambton College Toronto
Toronto, ON08-2020
Commerce
Shiv Jyoti Public School
Punjab,India03-2017
Skills
- Leadership & Team Management
- Strategic Planning & Execution
- Operational Efficiency
- Customer Service & Satisfaction
- Financial Management
- Sales & Marketing Coordination
- Inventory & Stock Management
- Compliance & Safety Standards
- Technology Integration
- Reporting & Performance Tracking
- Conflict Resolution & Crisis Management
Certification
WHMIS
Food Handler
Smart Serve
Digital Media Marketing
Languages
English
Hindi
Punjabi
References
Daniel Quintas
(quintas@insomniarestaurant.com)
Ainsley Sinclair
(quintas@insomniarestaurant.com)
Timeline
Store Manager of Operations
The Dirty Bird Chicken & Waffle
01.2023 - Current
Bartender
Insomnia Restaurant
01.2022 - 12.2022
Restaurant Manager
Insomnia Restaurant and Lounge
01.2021 - 01.2023
Assistant Manager
Dirty Bird Chicken and Waffles
01.2021 - 12.2021
Kitchen Staff
Insomnia Restaurant and Lounge
11.2019 - 12.2020
Kitchen Staff
Amsterdam Brew House
11.2018 - 12.2019
Business Administration And Management
Lambton College Toronto
Commerce
Shiv Jyoti Public School
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