Abin Biju
Charlottetown,PE
Summary
Dynamic professional with strong leadership skills in retail operations. Proven ability to enhance team productivity, enforce policies, and implement process improvements, ensuring exceptional customer service and operational excellence.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Overnight Assistant Manager
Walmart Canada
2025.11 - Current
- Assisted in managing overnight store operations, ensuring smooth workflow and customer satisfaction.
- Trained new employees on operational procedures and safety protocols for a safe work environment.
- Coordinated with team members to maintain merchandise presentation and stock accuracy.
- Monitored store inventory levels, promptly addressing discrepancies to support efficient restocking.
- Conducted regular inspections of sales floors and storage areas to uphold cleanliness and organization standards.
- Supported daily cash management processes, including balancing registers for accuracy at shift end.
- Implemented process improvements that streamlined overnight operations and reduced downtime during shifts.
- Enhanced store productivity by efficiently allocating staff and resources during overnight shifts.
- Managed 60 employees in delivering smooth, productive night shift operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Food Lead Department Manager
Walmart Canada
2025.01 - 2025.10
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Implemented initiatives to enhance store presentation and maintain visual merchandising standards.
- Trained and developed staff in customer service best practices and operational procedures.
- Managed daily operations, ensuring efficient workflow and adherence to company policies.
- Deliver an excellent Customer Experience
- Support Daily Operations and Task Execution
- Associate Training and Development
- Conducted regular audits of store compliance with safety regulations and operational standards.
- Monitored sales performance, identifying trends and recommending strategies for improvement.
Omni Lead Department Manager
Walmart Canada
2025.05 - 2025.06
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Implemented process improvements to enhance workflow efficiency across departments.
- Trained and mentored team members on customer service excellence and operational procedures.
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Coordinated scheduling for staff, aligning resources with peak business demands.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
General Merchandise Lead
Walmart Canada
2023.09 - 2025.02
- Supervised daily operations to ensure optimal merchandise presentation and inventory management.
- Collaborated with management to enhance product placement strategies and promotional displays.
- Monitored sales trends and provided feedback for merchandising adjustments to drive profitability.
- Trained new associates on store policies, procedures, and customer service standards.
- Assisted in maintaining compliance with company safety standards and operational guidelines.
- Addressed customer inquiries and resolved issues to improve overall shopping experience.
- Implemented efficient stock replenishment processes to minimize out-of-stock situations.
- Coordinated team schedules to optimize staffing levels during peak shopping hours.
Education
Diploma - Social Service Woker
Durham College
Oshawa2023-08
Skills
- Employee training
- Customer service focus
- Safety compliance
- Inventory monitoring
- Scheduling expertise
- Strong leadership
- Policy enforcement
- People management
- Time management expertise
- Store layout optimization
- Client relations
- Teamwork
Accomplishments
Employee of the month-June 2023
Employee of the Year- 2023
Marteen Van Heusan, Volunteer of the Year- Participation House Durham region 2023
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Overnight Assistant Manager
Walmart Canada
2025.11 - Current
Omni Lead Department Manager
Walmart Canada
2025.05 - 2025.06
Food Lead Department Manager
Walmart Canada
2025.01 - 2025.10
General Merchandise Lead
Walmart Canada
2023.09 - 2025.02
Diploma - Social Service Woker
Durham College