Hi, I’m
NOUR SAFI
Mississauga,Canada
Summary
Driven Operations Coordinator with Two years of expertise in optimizing operational systems and Four years in sales and customer service. Proven track record of leading projects, training high-performing teams, and driving efficiency in fast-paced environments. Skilled in process design, cross-functional collaboration, and delivering results aligned with organizational goals. Known for a proactive approach, strong client relations, and the ability to streamline complex workflows. Eager to leverage and expand my experience in a challenging role that values innovation and growth.
Overview
3
years of professional experience
Work History
Go Sales Licensing IncMississauga, Ontario
Operations Coordinator
07.2023 - 10.2024
Job overview
- Spearheaded the training and onboarding of new sales representatives for Go Sales Clients on a weekly basis, ensuring field readiness and consistent sales performance.
- Directed project management and led operational onboarding for a major new client, Goodfood.
- Developed and implemented comprehensive operational systems, including structured training programs and efficient support workflows, to enhance sales efficacy.
- Designed and authored detailed training manuals and resources, contributing to streamlined onboarding and field readiness.
- Partnered extensively with HR, IT, and finance departments to align operational processes, optimize efficiency, and ensure compliance.
- Served as the primary point of contact with Clients, overseeing client-related operational tasks, including property management (e.g., access control and utility arrangements).
- Maintained a portfolio of projects, documenting key initiatives, achievements, and operational improvements.
TelusMississauga, Canada
Sales Representative Team Leader
07.2022 - 07.2023
Job overview
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Maintained detailed records of all sales activities within the team's CRM system.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends.
- Averaging over 32+ sales a month.
The Rec SourceMississauga, Canada
Marketing/Sales Representative
02.2022 - 12.2022
Job overview
- Worked as a dedicated Sales Representative for multiple regions
- Constantly search for new opportunities to engage new audiences
- Adapted communication styles to the project goals and audience
- Gathered data to better understand the current market
- Spoke with previous clients regarding contracts and renewals
- Provided new clients and implemented workforce
- Dealt specifically with HR and CEO OF parenting companies, handled any client questions or concerns
- Build reports with all our partnering clients and new clients
Delmar International IncMississauga, Canada
Team Leader - Project Management
10.2021 - 02.2022
Job overview
- Team lead for client accounts with Sephora, Caudalie, Canadian Tire, and etc.
- Developed and implemented project plans and timelines to ensure successful completion of projects.
- Facilitated team meetings to review project status and identify potential issues or risks.
- Oversaw the daily activities of team members to ensure tasks were completed on time and within budget constraints.
- Collaborated with stakeholders from other departments or external organizations as needed for successful completion of projects.
- Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
- Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
Education
Fanshawe CollegeLondon
Advanced Diploma from Business
04.2023
University Overview
- Earned a Diploma in Business with Co-op
St. Joan of Arc Catholic Secondary SchoolMississauga, ON
High School Diploma
06-2020
Skills
- Project Management
- Sales Training and Enablement
- Cross-functional collaboration
- CRM and Database Management (Salesforce, Quickbase, Zoho)
- Resource Planning and Allocation
- Performance Tracking and Reporting
- Data Analysis and Strategic Decision-Making
- Stakeholder Communication and Client Relations
- Proficiency in the Microsoft Office Suite and Excel Spreadsheets
References
References available upon request.
Timeline
Operations Coordinator
Go Sales Licensing Inc
07.2023 - 10.2024
Sales Representative Team Leader
Telus
07.2022 - 07.2023
Marketing/Sales Representative
The Rec Source
02.2022 - 12.2022
Team Leader - Project Management
Delmar International Inc
10.2021 - 02.2022
Fanshawe College
Advanced Diploma from Business
St. Joan of Arc Catholic Secondary School
High School Diploma
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