ASHWINI SHARMA
Toronto,Canada
Summary
Results-driven professional with expertise in customer service, claims processing, sales, and supply chain operations. Skilled in inventory management, shipping documentation, and customs procedures, with a keen interest in SAP S/4HANA and Descartes. Strong analytical, problem- solving, and teamwork skills, committed to optimizing efficiency and enhancing customer satisfaction. Seeking a full-time role to gain hands-on experience, continue learning, and contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
No Frills
02.2024 - 03.2025
- Processed over 100+ transactions daily with accuracy using POS systems for cash and credit payments.
- Supported sales, restocking, and inventory management to ensure smooth store operations.
- Efficiently multitasked in a fast-paced environment, maintaining seamless checkout and store functionality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Logistics Coordinator
Kenn Global Logistics
01.2023 - 10.2023
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Insurance Assistant
Sanjay Bhatt Claims Consultancy Pvt. Ltd.
11.2021 - 12.2022
- Reviewed and analyzed 30+ new cases weekly, identifying coverage issues and assessing liability
- Verified documents, gathered evidence, and coordinated with clients and legal representatives for efficient claims processing
- Prepared detailed reports on case findings, authorizations, and policy compliance, maintaining accurate audit trails
- Managed new claims from initiation to resolution, ensuring clear communication with policyholders while adhering to regulatory requirements
Education
Post Graduate Diploma - Supply Chain Management - Logistics
Centennial College
Toronto, ON04-2025
Post Graduate Diploma - International Business Management
Centennial College
Toronto, ON08-2024
Bachelor of Commerce - Advanced Accounting & Auditing
Gujarat University
Ahmedabad, India06-2022
Skills
- Teamwork
- Time Management
- Attention to Detail
- Conflict resolution
- SAP S/4HANA
- Descartes
- Inventory Control
- Shipping Documentation
- Customs Procedures
- Point-of-Sale (POS) Systems
- Microsoft Office Suite
- Critical thinking
- Active listening
- Customer service
Certification
- Certified Integrated Logistics - CITT
- Certified Economic Influences in Logistics- CITT
- Certified Logistics and Transportation – CITT
- Certified Transportation Law – CITT
- WHMIS Certification
- International Marketing & Supply Chain Management – Alison Academy
- Fundamentals of Digital Marketing – Google Digital Garage
- Project Management Foundation – LinkedIn
- Digital Marketing Certification – HubSpot Academy
- Social Media Marketing Certification – HubSpot Academy
Timeline
Customer Service Representative
No Frills
02.2024 - 03.2025
Logistics Coordinator
Kenn Global Logistics
01.2023 - 10.2023
Insurance Assistant
Sanjay Bhatt Claims Consultancy Pvt. Ltd.
11.2021 - 12.2022
Post Graduate Diploma - Supply Chain Management - Logistics
Centennial College
Post Graduate Diploma - International Business Management
Centennial College
Bachelor of Commerce - Advanced Accounting & Auditing
Gujarat University
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