Wan Lo
Toronto,ON
Overview
4
4
years of professional experience
Work History
Loans Operation Executive
Bank Of China (Hong Kong) Limited
11.2021 - 11.2023
- Collaborated on loan operational tasks mainly on drawdown of loans.
Evaluated loan requests and documents to verify accuracy and completeness.
Does statistical analysis to evaluate sales performance of bank.
Implemented processes that simplified procedures and reduced average processing time.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
Customer Service Executive
Charming International (HK) Group Limited
01.2021 - 10.2021
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Music Tutor
Self-employed
04.2020 - 12.2020
- Planned and prepared individual music lessons to support student needs.
- Explained music theory and fundamental concepts to teach students to understand and perform music.
- Conducted review sessions to help students prepare for instruments grading tests.
Event Assistant
HTTV USA
07.2019 - 03.2020
- Performed event coordination for awards ceremony and concerts.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Maintained strong vendor relations to effectively handle challenging events demands.
Education
Bachelor of Arts - Media And Communication Studies
University of Washington
Seattle, USA03.2019
Associate of Arts -
Edmonds Community College
Seattle, USA06.2017
High School Diploma -
St. Paul's College
Hong Kong06.2014
Skills
- Seeking a position within visionary bank that offers the opportunity for further career growth and exposure
Eligible holder of Open Work Permit
Available immediately
Highlighted Qualifications
- 2 years of experience in back office in loans department of bank.
- Multilingual; Fluent in English, Mandarin, Cantonese
- Proficient in Excel, Word, Access, Adobe
- Experienced in bank operation, customer service, event planning,
- WPM English: 78 Chinese: 76
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Loans Operation Executive
Bank Of China (Hong Kong) Limited
11.2021 - 11.2023
Customer Service Executive
Charming International (HK) Group Limited
01.2021 - 10.2021
Music Tutor
Self-employed
04.2020 - 12.2020
Event Assistant
HTTV USA
07.2019 - 03.2020
Bachelor of Arts - Media And Communication Studies
University of Washington
Associate of Arts -
Edmonds Community College
High School Diploma -
St. Paul's College
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