Mark Melnyk
Toronto,ON
Summary
Dynamic professional with a proven track record at George Brown College Casa Loma Campus, excelling in customer satisfaction and operational excellence. Expert in social media management and customer education, demonstrated through significant improvements in client engagement and service delivery. Skilled in analytical thinking and communication, consistently achieving and surpassing business development goals.
Moreover, organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.
Overview
4
4
years of professional experience
Work History
Student Athletic Ambassador
George Brown College Casa Loma Campus
09.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Schedule Events in Excel and MS Project
Social Media Sales Manager
Lavit
05.2020 - 03.2022
- Delivered compelling presentations to showcase product offerings, highlighting unique selling points that aligned with clients'' needs.
- Analyzed performance metrics to optimize social media marketing efforts and achieve desired results.
- Spearheaded account management efforts, overseeing day-to-day operations while ensuring high levels of client satisfaction.
- Provided exceptional customer service, addressing inquiries promptly while maintaining professionalism at all times.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Education
Bachelor of Science - Marketing Management - Customer Relationship Marketing
Chernivtsi National University
Chernivtsi, Ukraine06.2025
Advanced Diploma - Construction Management
George Brown College
Toronto, ON05.2025
High School Diploma -
Gymnasium 4
Chernivtsi, Ukraine06.2021
Intermediate Certificate - Banking Operations
Privat Bank Junior School
Chernivtsi, Ukraine07.2019
Skills
- Customer Education
- Social Media Management
- Business Development
- Social Perceptiveness
- Communication Management
- Program Planning
- Investment knowledge
- Analytical Thinking
- Financial Planning
- Portfolio Management
- Excel and MS Project knowledge
Languages
English
Full Professional
Ukraine
Native or Bilingual
Russian
Native or Bilingual
Timeline
Student Athletic Ambassador
George Brown College Casa Loma Campus
09.2022 - Current
Social Media Sales Manager
Lavit
05.2020 - 03.2022
Bachelor of Science - Marketing Management - Customer Relationship Marketing
Chernivtsi National University
Advanced Diploma - Construction Management
George Brown College
High School Diploma -
Gymnasium 4
Intermediate Certificate - Banking Operations
Privat Bank Junior School
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