Ruth Ramos
Banning
Summary
Proven track record in delivering exceptional customer service and resolving complex billing issues, showcased during my tenure at Optum and Eduardo Garcia MD. Mastered data entry, enhancing financial accuracy. Renowned for fostering teamwork, my approach significantly boosts customer satisfaction and operational efficiency. Skilled in both interpersonal communication and technical tasks, I excel in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service
Optum
10.2024 - Current
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
Receptionist
Optum
12.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Billing Specialist
Eduardo Garcia MD
09.2008 - 12.2022
- Used data entry skills to accurately document and input statements.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Responded to customer concerns and questions on daily basis.
Education
Certificate - Billing And Coding
United Education Institute
San Bernardino, CA09.2005
Diploma - General Studies
Valley View High School
Moreno Valley, CA06.1993
Skills
- Excellent customer service
- Window customer service
- Delivers exceptional customer service
Timeline
Customer Service
Optum
10.2024 - Current
Receptionist
Optum
12.2022 - 10.2024
Billing Specialist
Eduardo Garcia MD
09.2008 - 12.2022
Certificate - Billing And Coding
United Education Institute
Diploma - General Studies
Valley View High School
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