CHETNA SACHDEVA
Mississauga,ON
Summary
Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across the company environments.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
The Career Club
01.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Human Resources Coordinator
The Staff Zone
02.2020 - 04.2021
- Work and form relationships with internal management teams to know the ins and outs of their departments and better understand their hiring needs and job specifications
- Develop and release job postings on a platform, such as social media and job boards
- Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies to find quality candidates and prospect for new business
- Screen resumes and prospects, qualify, interview, and manage candidates throughout interview process from prepping before interviews to assisting with final offer negotiation
- Maintain a database of candidate records, including active and passive prospects, hired and fired employees, and other candidate relationships.
- Conducted new employee onboarding and provided ongoing orientation training.
- Maintained human resources information system and kept employee files up to date and accurate.
Accounting Assistant
Point One Employment
03.2019 - 01.2020
- Basic knowledge of accounting and financial principles.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Floor Supervisor
Saks Fifth Avenue
12.2018 - 11.2019
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Manager of Operations
BarBQ Tonite Restaurant
03.2018 - 02.2019
- Initiated negotiations regarding vendor contracts and kept updated records of contracts
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
Customer Service Representative
Rogers
12.2017 - 02.2018
- Gathered information from customers and asked open-ended questions to understand needs and address quickly
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Sales Representative Manager
Samaksh - Bridal Shop Ludhiana
01.2016 - 11.2017
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints
- Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
Assistant Sales Representative
Bosky Ghai
08.2014 - 10.2015
- Interacted professionally with customers and peers which helped develop articulate communication and active listening skills
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Education
Fashion Arts and Business: Fashion Marketing and Business -
Humber College Bus Terminal
Bachelor of Commerce -
Lovely Professional University
IMB Diploma -
INTERNATIONAL INSTITUTE OF FASHION
Skills
- Time management ability
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Talent Acquisition
- Payroll Administration
- Onboarding and Orientation
- Systems implementation
Activities
- Member, Eco House (2017 - present)
- Awarded in Co-Curricular Activities and Participated in Annual Functions at school
Disclaimer
I hereby declare that all the information given above is true to the best of my Knowledge.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Human Resources Manager
The Career Club
01.2022 - Current
Human Resources Coordinator
The Staff Zone
02.2020 - 04.2021
Accounting Assistant
Point One Employment
03.2019 - 01.2020
Floor Supervisor
Saks Fifth Avenue
12.2018 - 11.2019
Manager of Operations
BarBQ Tonite Restaurant
03.2018 - 02.2019
Customer Service Representative
Rogers
12.2017 - 02.2018
Sales Representative Manager
Samaksh - Bridal Shop Ludhiana
01.2016 - 11.2017
Assistant Sales Representative
Bosky Ghai
08.2014 - 10.2015
Fashion Arts and Business: Fashion Marketing and Business -
Humber College Bus Terminal
Bachelor of Commerce -
Lovely Professional University
IMB Diploma -
INTERNATIONAL INSTITUTE OF FASHION
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