ISAIAH JACOBS
Scientific Research Corporation (SRC)
LOSANGELES
3
Certifications
10
years of professional experience
Diligent Field Service Engineer with 9+ years of satellite communication systems installation, maintenance and repair experience. Along with 2+ years experience of intermediate level IT support and system administrator duties. Experience and proven ability in troubleshooting complex communication systems with a customer oriented approach to delivering results on time.
Work History
Senior Field Service Engineer
1 Year 11 Months- Responsible for Installations, system operation tests, and tech assists aboard US Navy ships for JTT-M/ME
- Provide training to sailors during System operational test providing them with know-how on operating procedures
- Facilitate the repair and diagnostics of JTT-M/ME radios in on-base labs in the San Diego Metropolitan area
- Perform testing alongside AEGIS technicians for baseline upgrades/installations
- Conducted testing of JTT-M/ME components
- Collaborated with engineers/ technical writers to create training/technical manuals and standard operating procedures for JTT-M/ME
- Provide distant support to regional maintenance centers, US navy ships and base installations
- Managed and tracked casualty reports and basic tickets using Synchro and Helix ensuring timely resolution
Cryptologic Technician
1 Year 3 Months- Responsible for Installations, system operation tests, and tech assists aboard US Navy ships for JTT-M/ME
- Training provided to sailors during System operational test providing them with know how on operating procedures
- Facilitated the repair and diagnostic of JTT-M/ME radios in numerous on base labs in the San Diego Metropolitan area
- Conducted testing of JTT-M/ME components
- Collaborated with engineers/ technical writers to create training/technical manuals and standard operating procedures for JTT-M/ME
- Distant Support provided to regional maintenance centers, US navy ships and installations
- Managed and tracked casualty reports and basic tickets using Synchro and Helix ensuring timely resolution
Subject Matter Expert IV
3 Years 5 Months- Responsible for SOVT's, SOT's, CASREP's and tech assists aboard US Navy ships for CBSP (Commercial Broadband Satellite Program).
- Conduct PITCO's on CBSP equipment racks prior to installation onboard navy vessels.
- Configuration of ADNS and Cisco routers for the implementation of Starlink and O3B on Naval Vessels to increase bandwidth.
- Conducted testing with Starlink antenna to create a system to be installed onboard naval vessels and broaden their network capabilities.
Information System Technician
3 Years- Set up encrypted data and voice communication circuits to conceal confidential information as it is being transmitted.
- Diagnose, troubleshoot, and resolve any communication transmission/receive problems between ship to ship or ship to shore.
- Performed partial system administrator duties such as management of accounts, troubleshooting issues with LAN, and switch and router configuration.
- Performed duties of helpdesk technician to support end-users onboard ship and resolved over 200 IT tickets.
- Managed installation, repair and inventory of computer systems.
- Equipment Operated: via EHF/SHF: Navy Multiband Terminal (NMT) (WSC-9(V)3, WSC-9(V)1), Time Division Multiple Access Interface Processor(TIP), Advanced Time Division Multiple Access Interface Processor(ATIP), MD-1366A/U, Commercial Broadband Satellite Program (CBSP) AN/USC-69A(V)2, Global Broadcast System (GBS) (AN/USR10A(V)6) via UHF: WSC-3(V)3, WSC-3(V)11 (HaveQuick), WSC-3(V)14, DAMA (TD-1271, MD-1324) via HF: RT-1369/GRC-211, RT-1730E(C)/SRC Baseband Equipment: AN/USQ-144(V)2 (ADNS), Navmacs II, MD-900/SSR-1 Other Equipment: Battle Force Tactical Network(BFTN), CV 3510C (Signal Data Converter), Enhanced Position Location Reporting System(EPLRS), Amphibious Assault Direction.
- Accomplished in the installation and operation of cryptographic equipment such as KY-58, KIV7M, KG-250, KG-175, ANDVT, as well as other cryptographic equipment commonly used in military communications.
Education
Certificate - Information And Computer Systems
High School Diploma
Skills
Problem Solving
Troubleshooting
Satellite Communications
Analytical Thinking
Technical Support
IT Hardware Support
Customer Service
Certification
Secret Security Clearance, United States Department of Defense
AWARDS
Navy Achievement Medal - US Navy, Jan 2020
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/isaiah-jacobs-4568ab210linkedin.com/in/isaiah-jacobs-4568ab210
Timeline
Senior Field Service Engineer
Scientific Research Corporation (SRC)
12.2024 - CurrentRead More
Cryptologic Technician
Leidos
09.2023 - 12.2024Read More
Subject Matter Expert IV
Centurum
12.2019 - 05.2023Read More
Information System Technician
US Navy
01.2017 - 01.2020Read More
Brush High School
High School Diploma
Read More
ICOHS College
Certificate from Information And Computer Systems
Read More