Laury Kamal Muzaninka
Ottawa,ON
Summary
As a college student, I am dedicated to continuous learning and personal growth. While I may not have extensive work experience, I have a strong aptitude for quickly acquiring new skills and knowledge. My eagerness to learn, adaptability, and commitment to excellence make me a valuable asset for any team or organization, as I am always striving to reach my full potential
Overview
3
3
years of professional experience
Work History
Warehouse Picker
Amazon
08.2023 - 11.2023
- Used scanners to quickly locate and track items in the warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.
- Kept a tidy and organized warehouse to comply with cleanliness standards.
- Performed proper lifting and handling techniques to maintain a safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
Customer Service Cashier
SSP Food Services
10.2022 - 03.2023
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Processed customer orders and accurately handled payment transactions.
Fast Food Crew Member
Harvey's Restaurant
10.2021 - 05.2022
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Call Center Volunteer
Liberal Party
01.2021 - 04.2022
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered up to 15 calls per hour from people seeking information about the upcoming elections
Education
High School Diploma -
College Catholique Samuel-Genest
Ottawa, ON06.2022
Skills
- Utilization Reporting
- Product Identification
- Order Picking and Processing
- Storage Organization
- Research
- MySQL Software Proficiency
- Data Entry
- Customer Service
- Problem Resolution
- Active Listening
- Excellent Communication
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Picker
Amazon
08.2023 - 11.2023
Customer Service Cashier
SSP Food Services
10.2022 - 03.2023
Fast Food Crew Member
Harvey's Restaurant
10.2021 - 05.2022
Call Center Volunteer
Liberal Party
01.2021 - 04.2022
High School Diploma -
College Catholique Samuel-Genest
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