Rene Baker
San Francisco
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
13
13
years of professional experience
Work History
Front Desk Manager and Billing Specialist
Bayview Hunters Point Multipurpose Senior Services
06.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Researched and resolved billing discrepancies to enable accurate billing.
Administrative Assistant II (Temporary)
UCSF Alliance Health Project
11.2019 - Current
- Serve as first-point of contact for individuals requesting assistance for mental health/substance use, critical crisis walk-ins/calls, and new client registration
- Experience in assessing each client need from triage to psychiatry services
- Experienced in handling large number of clients under stressful situations and directing them to crisis unit and/or obtaining resources or guidance for them
- Experience in providing answers to questions/concerns regarding services while also maintaining a safe and secure environment for all clients and prospective clients
- Trained on all Case Management billing accounts and databases by the Dept
- Of Public Health as well as having completed required ARIES documents/certificates
- Maintenance of all medical charts, filing/preparation of medical files, and received fax requests
- Management of: Medical Records Requests and routing all referral requests to Officer of the Day
Administrative Assistant II
UCSF, Oral and Maxillofacial Surgery
12.2018 - 11.2019
- In charge of scheduling, managing information, and follow-up visits
- In charge of insurance verifications and authorizations strictly per out-patient services
- Managed account reconciliation, bank deposits/payments while maintaining files, reports, and confidential documentation
- Data generation for mass parking permits and annual renewal
- Triaged parking requests while improving operations/worked independently
Parking Ambassador
Imperial Parking
04.2014 - 03.2018
- Cash Registration/Operations, payment verification, high volume 50+ receipt generation
- Customer Service with emphasis on lot navigation across the Bay Area
- Event Management to secure engagements for vendors/customers
Customer Service
Clear
04.2012 - 12.2014
- Compliance in Travel Security, customer engagement, and procedural trainings
- Member assistance/management in the retrieval of biometrics/passport compilation
- High volume security within restricted timeframe with Client Expedition.
Public Service Agent
SFCC
05.2011 - 11.2012
- Over 400 routed/answered calls and greeting/directing guests or clients
- Resume creation and development and online assistance with Welfare-to-Work recipients
- Time sensitive daily statistical data information and excel reports.
Education
Certificate -
North Western Business College
San Francisco, CADiploma -
Chicago Vocational School
Certificate -
JVS/UCSF Medical Administrative Assistant Program
San Francisco, CA01.2019
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
References
References available upon request
Timeline
Front Desk Manager and Billing Specialist
Bayview Hunters Point Multipurpose Senior Services
06.2021 - Current
Administrative Assistant II (Temporary)
UCSF Alliance Health Project
11.2019 - Current
Administrative Assistant II
UCSF, Oral and Maxillofacial Surgery
12.2018 - 11.2019
Parking Ambassador
Imperial Parking
04.2014 - 03.2018
Customer Service
Clear
04.2012 - 12.2014
Public Service Agent
SFCC
05.2011 - 11.2012
Certificate -
North Western Business College
Diploma -
Chicago Vocational School
Certificate -
JVS/UCSF Medical Administrative Assistant Program
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