Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Timeline
OperationsManager
Ire Ajayi

Ire Ajayi

Human Resources Management
Ontario ,Ontario

Summary

Dynamic Human Resources Generalist with over 5+ years of experience managing broad HR functions in talent acquisition, employee relations, benefits administration, compensation and performance management.

Exceptionally skilled at administering corporate HR initiatives, and prioritizing and managing multiple projects and deadlines concurrently.

In previous roles, maintained records for over 4000 employees, handled budgets of more than $650,000, and increased employee retention rate by 15%. Master of Employment Relations and Human Resources Management. A lover of Human Resources Management.

Overview

7
7
years of professional experience

Work History

Human Resources Generalist

Union Bank of Nigeria
02.2017 - 06.2022
  • Managed interview scheduling for the in-house recruiting team: confirmed availability of interviewers and interviewees, set up meetings, secured meeting spaces, participated in candidate interviews
  • Managed talent acquisition, onboarding, payroll administration, and records management
  • Maintained and updated employee benefits and records; collaborated with an accountant to ensure accurate payroll
  • Managed HRIS system and assisted employees at all levels with work related issues, workers’ compensation, benefits, career development and employee relations issues
  • Supported the development and implementation of new recruitment programs and procedures to hire best talent
  • Developed and administered human resources plans and procedures for all company personnel, and assisted in driving company culture
  • Ran and analyzed critical HR reports such as monthly performance business reports, performance management outcome, talent review meetings reports, appraisal reports, staff lists, exit lists, leave utilization reports, employee survey reports, etc
  • That helped in the enhancement of the business effectiveness
  • Built applicant sources and network by researching and contacting colleges, employment agencies, recruiters, social media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
  • Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewed applicants on consistent set of qualifications
  • Improved organization attractiveness byrecommending new policies and practices;monitored job offers and compensation practices; emphasizing benefits and perks
  • Ensured proper handling of matters relating to queries/disputes in respect of salary increments and adjustments
  • Actively coached line managers and employees to ensure there is full understanding of reward and benefit packages
  • Led organizational change initiatives for the business area working with the HR Head Business Advisory
  • Collaborated with other HR units like HR Shared Service, HR Recruitment, Learning and Business Advisory through provision of support to ensure HR efficiency

Quality Assurance and Customer Experience Analyst

Heritage Bank PLC
07.2015 - 01.2017
  • Tracked and reported any trend of exceptions and exceptional service identified to support timely and effective decision making
  • Built lasting relationships with new and existing customers and ensured customers had a positive experience
  • Conducted need-analysis of all customer touch points to ensure effective service delivery
  • Implemented tactics to close gaps and track service improvement plans on all feedback identified during the EC audit
  • Identified service impacting challenges at the experience centres
  • Provided weekly reports on all customer complaints
  • Service Quality Assurance Management for the EC

Education

M.Sc. - Employment Relations and Human Resources Management

University of Lagos
2020

B.A - Mass Communication

Babcock University
2013

Ontario College Graduate Certificate - Human Resources Management

Fanshawe College
London, Ontario
2022 - Current

Skills

  • Process Improvement
  • HRIS – SAP, ADP
  • ATS (Workday, PeopleSoft
  • Talent Acquisition
  • Performance Evaluation
  • Employee Experience and Engagement
  • Compensation & Benefits
  • Data & Analytics
  • Business Writing
  • Leadership
  • Data Entry
  • HR Administration
  • People Management
  • Employee Orientation
  • Policy Interpretation
  • Retention Program Development
  • Recruitment Management
  • Policy and Procedure Writing
  • Promotion Coordination
  • In-Person and Telephone Interviewing
  • Employment Data Tracking
  • Procedures Compliance
  • Employment Recordkeeping
  • Employee Performance Management
  • Issue and Conflict Resolution
  • Analytical and Critical Thinking
  • Benefits Administration
  • Employee Recognition
  • Onboarding New Employees

Accomplishments

  • Creation of the HRHelpdesk which provided easy and assessable dedicated channels for resolution of all HR related issues. This initiative was aimed at standardizing service delivery, driving high levels of employee satisfaction, reducing duplication of efforts and ensuring proper information management within the HR function
  • Identified hiring needs, conducted office-wide surveys to improve company culture and facilitated benefits enrolment for over 4000 full-time employees
  • Ensured 100% of on-boarding process within 2 months of new hire resumption
  • Managed and updated employee data, worked with medical insurance providers, approved employee leave requests and managed payroll systems for 4000 employees
  • Developed and led a support group involved in functional organizational restructuring to better align HR strategies with business strategies by implementing required positional, job role, location and organizational administration change for over 4000 market facing staff
  • Reduced employees’ complaints ratio by 66% through implementation of a dedicated complaint handling cell to cater to escalat griegriev

Affiliations

  • HRPA – Certified Human Resources Practitioner (In View)
  • Haygrade Job Analysis & Job Evaluation Training by Korn Ferry
  • Problem Solving by Mckinsey & Company
  • PwC Nigeria's FS Webinar: Workforce, Productivity and the new normal
  • Business Writing by Braincraft Limited

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Ontario College Graduate Certificate - Human Resources Management

Fanshawe College
2022 - Current

Human Resources Generalist

Union Bank of Nigeria
02.2017 - 06.2022

Quality Assurance and Customer Experience Analyst

Heritage Bank PLC
07.2015 - 01.2017

M.Sc. - Employment Relations and Human Resources Management

University of Lagos

B.A - Mass Communication

Babcock University
Ire AjayiHuman Resources Management