Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Marlen Vega

San Diego

Summary

Provide first line supervision to Cash Logistics employees. Maintain safe and secure environment with the goal of ensuring that all employees work and return home safely. Maintain and provide quality customer service. Secure inventories by executing controls and ensuring strict compliance with security procedures; proactively reduce risk exposure and ensure implementation of measures to reduce worker's compensation injury costs and security losses. Establish and maintain accountability on the front line of the market; schedule and develop staff; maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement. Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink's reputation by delivering high quality, reliable programs and services which meet customer expectations.

Overview

19
19
years of professional experience

Work History

Operations Manager

Brinks Armor inc
10.2019 - Current
  • Provide first line supervision to Cash Logistics employees
  • Maintain safe and secure environment with the goal of ensuring that all employees work and return home safely
  • Maintain and provide quality customer service
  • Secure inventories by executing controls and ensuring strict compliance with security procedures; proactively reduce risk exposure and ensure implementation of measures to reduce worker's compensation injury costs and security losses
  • Establish and maintain accountability on the front line of the market; schedule and develop staff; maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement
  • Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink's reputation by delivering high quality, reliable programs and services which meet customer expectations

Administrative Assistant

Dunbar Armored Inc
04.2017 - 10.2019
  • Greeted customers and visitors in-person and via telephone calls
  • Compiled company information and related material and distributed it to candidates
  • Directed guests and routed deliveries and courier services
  • Provided clerical support to company employees, including copying, faxing and file management
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Answered telephone inquiries from clients, vendors and the public

Vault Supervisor

Dunbar Armored Inc
01.2015 - 04.2017
  • Received and counted incoming transfers from armored car services
  • Maintained vault and bank security at all times
  • Generated reports detailing various metrics and account information
  • Completed reports detailing daily actions, customer services issues and notable incidents

Vault Manager

Dunbar Armored Inc
08.2006 - 01.2015
  • Copied, logged and scanned supporting documentation, verified data integrity and accuracy
  • Maintained vault and bank security at all times
  • Completed reports detailing daily actions, customer services issues and notable incidents
  • Prepared outgoing orders on behalf of customers and tellers, processed transactions for floor staff and documented actions according to bank procedures
  • Updated, corrected and filed documentation for bank records and compliance purposes
  • Gathered and counted amounts for shipment off of bank premises

Education

High School Diploma - Awards and Acknowledgements

Montgomery High School
07.2005

Skills

  • Documentation
  • Administrative Support
  • Data Entry
  • Filing
  • Copier Scan
  • General Office Security
  • Payroll
  • Surveillance
  • Cash handling
  • Customer service
  • Clerical experience
  • Communication skills
  • Typing
  • Microsoft Office
  • Windows
  • Word processing
  • Supervising experience
  • Management
  • Computer skills
  • Cash register
  • Bilingual
  • Spanish
  • English
  • Administrative experience
  • Office experience
  • Leadership
  • Front desk
  • Kronos
  • Microsoft Excel
  • Organizational skills
  • Microsoft Word

Additional Information

Documentation and reporting, Customer-service oriented, Time management, Professional phone etiquette, Customer and client relations, Excellent planner and coordinator, Punctual, Personable and outgoing, Accurate and detailed, Works well under pressure, Bilingual Spanish/ English

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Brinks Armor inc
10.2019 - Current

Administrative Assistant

Dunbar Armored Inc
04.2017 - 10.2019

Vault Supervisor

Dunbar Armored Inc
01.2015 - 04.2017

Vault Manager

Dunbar Armored Inc
08.2006 - 01.2015

High School Diploma - Awards and Acknowledgements

Montgomery High School
Marlen Vega