Richelle Baker
Toronto,Ontario
Summary
Experienced with providing high-level consulting services that drive business transformation. Utilizes strategic insights and detailed analysis to support client objectives and implement effective solutions. Strong understanding of managing client relationships and delivering measurable results.
Overview
14
14
years of professional experience
Work History
Senior Consultant, Talent Acquisition
City of Toronto
Toronto, ON
11.2022 - 10.2025
- Supervision and mentoring a team of 10 Talent Acquisition Consultants & Associates providing daily oversight including the delegation of work, time approval requests and coaching on talent acquisition strategies
- Providing performance management oversight by supporting team members in setting annual objectives, aligning with career development goals, and identifying performance gaps and opportunities for improvement.
- Building partnerships with divisional leaders, other internal P&E teams such as Relationship Management, Total Rewards, Compensation, Workforce Data and Analytics, Workforce Equity and Labour and Employee Relations, and other stakeholders to understand divisional goals, and to develop creative and integrated solutions for acquiring talent within Council driven budget
- Lead full cycle recruitment, acting as a trusted advisor to divisional leaders to support staffing needs providing strategic consultation abiding by collective agreement obligations (L416, L79, Non-Union)
- Additional duties of special projects as assigned including training and process review, policy review and creation, RFP evaluations and vendor selection for varying recruitment needs
- Providing consultation and advice pertaining to salary administration guidelines to direct reports, divisional leads and candidates to ensure equity is maintained
- Lead and support critical emergency services divisions, Toronto Paramedics and Toronto Fire Services with their high volume full cycle recruitment
- Promoting EDI strategies in recruitment efforts and targeting specific audiences for niche roles through external advertising and sourcing
- Weekly one on one's with staff and team meetings to ensure team is being supported for their needs while fostering a collaborative work environment
- Maintain integrity and confidentiality, adhering to all City policies and procedures
- People and Equity, City of Toronto
Human Resources Advisor
University of Toronto
Toronto, ON
05.2022 - 11.2022
- Working as an integral part of the collaborative HR team; providing a wide range of human resource services to clients (both faculty and staff) within the Faculty of Applied Science & Engineering
- Maintaining an up to date knowledge of legislation and University and Collective Agreement policies and practices across a variety of employee groups - USW full time and casual, Professional Managerial & Confidential, Advancement Professionals, Research Associates and Senior Research Associates
- Facilitating recruitment process while working closely with the hiring manager to advise the department on the appropriate recruitment strategy to optimize success and ensure compliance with the applicable policy, collective agreement or employment legislation.
- Reviewing job description to ensure accuracy in JDX and preparing job postings to post in SuccessFactors
- Managing the selection process by screening resumes and providing a short-list of candidates to the hiring manager based on an evaluation of candidate skills and experience
- Preparing behavioral based questions and other methods that help maximize selection while remaining fully compliant with legislation, collective agreements and the requirements of the position.
- Ensuring that the recruiting and interview process is transparent, fair and equitable
- Position maintenance and creation, data integrity and accuracy in HRIS
- Providing advice, consultation and information to clients on the drafting of new and revised positions
- Guiding clients through job audit process to clarify position description details
- Comparing new and/or revised position descriptions to the job classes and other position descriptions in order to determine the most appropriate classification level
- Communicates classification information to departmental manager and Compensation.
- Provides related salary administration information to clients based on provisions within collective agreements or applicable policies
- Faculty of Applied Science & Engineering, University of Toronto
Talent Acquisition Services Consultant / HR Business Partner
Government of Alberta
Edmonton, AB
12.2018 - 05.2022
- Providing support to multiple ministries across the GOA with recruitment practices bound by code of conduct and a collective agreement with Alberta Union of Provincial Employees (AUPE)
- Ensuring proper approvals and delegated authority are in place to recruit
- Drafting competency based job advertisements, and screening applicants to ensure process is fair and transparent
- Developing unique ways to create and source talent for hard to recruit to positions
- Developing competency based interview guide on the basis of job advertisements/descriptions
- Assessing suitable applicants using behavioural interviews
- Processing reference checks, criminal record checks and verification of academics
- Determine salary on basis of GOA directives and gaining approvals to offer
- Working with Microsoft Office Suite, 1GX (SuccessFactors), Teams, WebEx on a daily basis
- Acting Team Lead when required, supervising up to 12 employees
- Labour relations and employee relations investigations alongside specialized units and union
- Premiers award nominee for work on Alberta Chief Firearms Office transition from Federal to Provincial Government
- (Public Service Commission)
Human Resource Consultant
Government of Alberta
Edmonton, AB
11.2016 - 12.2018
- Advising and supporting clients with day to day inquiries bound by collective agreement with AUPE
- Preparing and presenting on the employers behalf throughout the grievance process and supporting employer lead investigations
- Liaising with AUPE on a weekly basis regarding employee relation concerns
- Working with clients to support their needs throughout the recruitment process (drafting job advertisements, screening resumes, chairing interviews, conducting references and offers)
- Conducting classification (job evaluation) audits and job analysis to determine position classification
- Preparing letters of discipline; working within the organization's progressive discipline model
- Collaborating with Workers Compensation Board and Great West Life on return to work plans with employees
- Supporting employees and employer with the duty to accommodate process
- Representing Justice and Solicitor General as the Liaison for the Ambassador Program
- (Justice & Solicitor General)
Human Resource Assistant
Government of Alberta
Edmonton, AB
12.2015 - 11.2016
- Providing administrative support to multiple Human Resource Consultants
- Preparing offer letters and processing hires in IMAGIS
- Coordinating and scheduling interviews with internal and external applicants with strong communication skills both verbally and written
- Posting job advertisements, printing resumes, creating job competition files from start to finish for full cycle recruitment
- Verifying academic credentials and sending candidates for criminal record checks through RCMP, Municipal Police and BackCheck
- Processing a variety of internal forms for movement of pay, departments, and location
- Preparing job evaluation memo's for employees with eligibility of reclass
- Key lead and facilitator of the Articling Student Program
- (Public Service Commission)
Human Resources Coordinator
We Care Home Health Services/CBI Home Health
Edmonton, AB
04.2013 - 12.2015
- Responsible for full cycle recruitment, interviews, maintaining employee files and input in HRIS
- Providing orientation for new staff into company policies and procedures on a weekly basis.
- Coordinating benefits with payroll department, and administrative duties
- Conducting criminal record background checks, reference checks, performance evaluations and follow ups.
- Dealing with ongoing employee relation issues and performance issues
- Working with Isthmus Legal and WCB on a regular basis dealing with worksite injuries and return to work
Human Resources Intern
Optima Communications International Inc.
Whitby, ON
04.2012 - 05.2012
- Assisting and observing HR-related tasks and duties pertaining to recruitment and selection, orientation and training
- Following up with applicants and their applications throughout the process
- Maintaining and updating HRIS
Education
Human Resource Management Graduate Certificate -
Durham College
Oshawa, Ontario04.2012
Bachelor of Arts: Honours - Sociology
University of Guelph
Guelph, Ontario04.2010
Skills
Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)
Zoom
WebEx
SAP HRIS
JDX
SuccessFactors
IMAGIS
SharePoint
ESS / MSS
Adobe
Programs Of Expertise
- Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)
- Zoom
- WebEx
- SAP HRIS
- JDX
- SuccessFactors
- IMAGIS
- SharePoint
- ESS / MSS
- Adobe
Timeline
Senior Consultant, Talent Acquisition
City of Toronto
11.2022 - 10.2025
Human Resources Advisor
University of Toronto
05.2022 - 11.2022
Talent Acquisition Services Consultant / HR Business Partner
Government of Alberta
12.2018 - 05.2022
Human Resource Consultant
Government of Alberta
11.2016 - 12.2018
Human Resource Assistant
Government of Alberta
12.2015 - 11.2016
Human Resources Coordinator
We Care Home Health Services/CBI Home Health
04.2013 - 12.2015
Human Resources Intern
Optima Communications International Inc.
04.2012 - 05.2012
Human Resource Management Graduate Certificate -
Durham College
Bachelor of Arts: Honours - Sociology
University of Guelph