Osatohanmwen Awogu
Belleville,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
16
16
years of professional experience
Work History
Guest Service Attendant
ORONSANYE OLD PEOPLE'S HOME
01.2022 - 08.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Customer Service Specialist
Zenith Bank
08.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
CASHIER
Zenith Bank
01.2008 - 01.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Graduate Certificate - Global Business Management
LOYALIST COLLEGE
BELLEVILLE09.2023
Bachelor of Science - COMPUTER SCIENCE
AMBROSE ALLI UNIVERSITY
NIGERIA02.2006
DIPLOMA - DATA PROCESSING
UNIVERSITY OF BENIN
NIGERIA01.2004
Skills
- Administrative Support
- Travel Coordination
- Office Administration
- Expense Reporting
Languages
English
Professional Working
Timeline
Guest Service Attendant
ORONSANYE OLD PEOPLE'S HOME
01.2022 - 08.2023
Customer Service Specialist
Zenith Bank
08.2020 - 01.2022
CASHIER
Zenith Bank
01.2008 - 01.2014
Graduate Certificate - Global Business Management
LOYALIST COLLEGE
Bachelor of Science - COMPUTER SCIENCE
AMBROSE ALLI UNIVERSITY
DIPLOMA - DATA PROCESSING
UNIVERSITY OF BENIN
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