Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Custom
Custom
Timeline
Generic

Olha Tiurina

Edmonton,AB

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

9
9
years of professional experience

Work History

Cashier

Drug Shoppers Mart
Edmonton, Alberta
05.2024 - Current
  • Greet customers and answered any questions they had about the store's products and services
  • Provide excellent customer service while promoting loyalty programs to increase sales potential
  • Operate cash register efficiently and accurately, process payments by cash, check, credit card, gift card or automatic debit
  • Keep records of purchases; maintain orderly appearance of checkout area; restock supplies as needed
  • Process returns and exchanges of merchandise following store policies
  • Use suggestive selling techniques to promote add-on sales
  • Follow company security procedures for handling large sums of money.

Team Lead/cashier

FreshCo Grocery Store
Edmonton, AB
02.2023 - Current
  • Perform office duties such as account reconciliations, tender records, media deposits, attendance records, scheduling, and work-time corrections
  • Process Accounts Payable, Miscellaneous Transactions
  • Accept cash and credit card payments, issue receipts, explain the receipts, and provide change in an accurate way
  • Perform audits of the Cash Registers, ensuring the transactions have been performed accurately and the Store is always in balance; Finding discrepancies and fixing problems
  • Picking up cash from the Registers to be delivered to the bank, following security procedures for handling large sums of money; processing bank deposits, and transactions reconciliation
  • Self-Serve-Check-Out administration
  • Organizing the Check-out Area to be a comfortable zone for customers
  • Train new team members in cash register operation, stock procedures, and customer services
  • Workforce managing
  • Coordinate efforts of the store staff to achieve targeted results
  • Completing miscellaneous paperwork
  • Applying Loss Prevention Procedures
  • Daily maintenance tasks to keep areas clean and neat for maximum productivity.

HR Assistant

Jobimpulse
Bydhoshch, Poland
07.2018 - 12.2022
  • Provided outstanding face-to-face services for home and international employers by recruiting staff according to employers' standards and needs in full-time and part-time staff
  • Processed interviews, coordinated pre-employment tests, and provided administrative support to hiring managers
  • Visited work sites to meet with the employees and employers to address special needs, grievances, and inquiries of both sides
  • Organized and maintained personnel records including new hire paperwork and changes to employment status
  • Payroll administration including hours worked, overtime approval, vacation time tracking, garnishments, tax deductions, benefits, and pension plans
  • Employee onboarding for new hires ensuring completion of all required paperwork
  • Coordinated with the department heads to ensure compliance with corporate policies and procedures
  • Conducted exit interviews to identify reasons for employee termination or resignation
  • Provided advice on HR-related topics such as compensation levels, performance reviews, and disciplinary actions
  • Ensured that employees received proper training on safety regulations and other relevant information necessary for the execution of their daily activities
  • Developed job postings for open positions using internal databases as well as external career websites and job boards
  • Maintained awareness of current trends in Human Resources management practices
  • Writing job offers to new hires outlining terms of employment
  • Administration of employee benefit programs such as health insurance plans and retirement savings accounts
  • Prepared reports on staff movement within the organization including transfers, promotions, and terminations
  • Responded to employee inquiries regarding various human resources issues such as benefits eligibility or policy interpretation
  • Handled sensitive and confidential employee information with complete discretion
  • Processed employee status changes, keeping human resources systems and employee records up to date
  • Created, organized, and maintained employee personnel files to keep sensitive data secure
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues
  • Planned business trips.

Business Assistant

Always Karibu Ltd.
Dar-es-Salaam, Tanzania
07.2015 - 04.2017
  • Prepared agendas and arranged meetings, conferences, and teleconferences
  • Prepared expense/expenditure reports according to established guidelines
  • Researched industry trends related to specific projects or initiatives
  • Attended events on behalf of the organization when necessary
  • Ensured compliance with applicable laws and regulations governing business operations
  • Coordinated travel arrangements for staff members when needed
  • Handled accounts payable and receivable tasks such as invoicing clients
  • Performed other duties as requested by the Manager.

Education

Certificate - Accounting Assistant

Education Gale
EPL
10-2024

University Degree in Production Accounting -

Technical University of Kryvyi Rih
Ukraine
01.2006

Skills

  • Customer-driven
  • People-motivated
  • Caring and responsive
  • High level of accuracy and attention to detail
  • Strong computer and data entry skills
  • Cash administration
  • Accounts payable/receivable
  • Strong mathematical skills
  • Typing skills
  • Good memory
  • Time management
  • Ability to solve problems on the go
  • Ability to multitask
  • Ability to make decisions
  • Possess strong communication skills
  • Ability to resolve retail and/or customer issues

Accomplishments

Excelled in customer service for over 10 years; performed duties with 100% customer satisfaction growth; increased company sales by 200%, raising the company’s reputation.

Custom

References may be rendered by request.

Custom

  • Traveling
  • Camping
  • Walking
  • Fishing
  • Ice-skating
  • Reading
  • Remembering numbers
  • Psychology

Custom

  • Health standards
  • First Aid and CPR
  • Equality and diversity in the workplace
  • Food Safety Standards
  • WHMIS

Timeline

Cashier

Drug Shoppers Mart
05.2024 - Current

Team Lead/cashier

FreshCo Grocery Store
02.2023 - Current

HR Assistant

Jobimpulse
07.2018 - 12.2022

Business Assistant

Always Karibu Ltd.
07.2015 - 04.2017

Certificate - Accounting Assistant

Education Gale

University Degree in Production Accounting -

Technical University of Kryvyi Rih

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Olha Tiurina