Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

JAN NESRIE BANARES

Edmonton,Canada

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Surveillance OperatorCustomer Service AgentAdministrative AssistantAdministrative AssistantFront Office Administrator

Work Type

Contract WorkFull TimePart Time

Location Preference

RemoteOn-SiteHybrid
Location: Edmonton, Canada, CACalgary, AB
Open to relocation: Yes

Salary Range

$55000/yr - $80000/yr

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit SharingHealthcare benefits

Summary

Hardworking and self-motivated individual with high willingness to learn and build a career which enables me to maximize my professional talent, skills and develop my inner potential and contribute to my well-being towards the development of the organization. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

8
8
years of professional experience

Work History

Senior Surveillance Operator

PCL/Latium Technologies
10.2024 - Current
  • Secures premises and personnel by utilizing surveillance monitoring software systems; inspecting buildings, equipment, and access points; permitting entry.
  • Conduct worksite inspections remotely to identify any irregularities, uphold orders, and enforce regulations for the site regarding the premises, personnel, and visitors.
  • Notifying emergency contacts of alarm signals and or video events.
  • Handling incoming and outbound calls.
  • Monitoring and dispatching alarm events.
  • Monitoring and dispatching live crime in progress via video.
  • Maintains the environment by monitoring and setting equipment controls.
  • Adhere to all company service and operating standards.
  • Training new operators in SOC operation and performing other admin duties as requested.

Customer Service Agent

Porter Airlines/Flight Craft Aviation
06.2024 - Current
  • Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups.
  • Answer phones/emails, give out fare and schedule info, take and create reservations, etc.
  • Filing, taking electronic payments, and preparing cash reports.
  • Greeting flights, making announcements (boarding calls, paging passengers).
  • Work through flight IROP’s as required.
  • Work through flight baggage issues as required.
  • Assist with baggage handling (bag jams/bag room congestion) and deliveries as required.
  • Perform Turn, RON, and Ad-Hoc flight requirements as needed.
  • Update internal operations requirements.
  • Provide daily or shift reports to supervisors and/or management.
  • Other duties as assigned by management.

Administrative Assistant

Comco Pipe & Supply
05.2024 - 01.2025
  • Communicate with internal sales team members to gather necessary information for customer proposals.
  • Coordinate, compile, develop, maintain, and package time sensitive customer proposal and orders in accordance with customer and Comco’s requirements.
  • Review documents for accuracy and completeness
  • Assist President, VP, Project Mangers and Inside Sales Rep building customers RFQ’s documents.
  • Ensure timely document submission and approval.
  • Assist in the expediting process.
  • Proficient in file management and records keeping technique.
  • Updating calendar schedules for tracking shipments and documents submissions.
  • Perform daily administrative tasks which include but are not limited to scanning documentation applicable job folders.
  • Monitoring and organizing project documentation.

Administrative Assistant

Primoris Canada
01.2024 - 05.2024
  • Perform daily administrative tasks which include but are not limited to scanning documentation applicable job
    folders.
  • Monitoring and organizing project documentation.
  • Requesting Non-Destructive Examinations.
  • Populating weld tracking log.
  • Transferring information from shop drawings.
  • Compile documentation for turnover packages.
  • Prepares final documentation packages per requirements and revises documentation packages as needed.
  • Retrieves electronic documentation for certification packages and as needed.
  • Maintains share folders for assigned orders.
  • Ships documentation from QA as required.
  • Creates and controls Quality Assurance certification packages for clients as per API standards and Project
    specifications.
  • Provides administrative assistance to the Quality Assurance/ Quality Control Department.
  • Additional duties as assigned (participation in process improvement).

Front Office Administrator

Compass Group Canada
04.2020 - 01.2024
  • Provide hospitality reception services and booking flight and room arrangements for camp residents and staff.
  • Process Excel reports daily for management and clients.
  • Coordinate with camp departments to ensure accommodation is clean and maintained.
  • Manage camp residence data, room availability, check in/check out and housekeeping/maintenance work orders with a high degree of accuracy.
  • Process daily reports for management utilizing Travel and Rooms Management Program (CIRYS and Orissa Camp Ware) for CNRL (Canadian Natural Resources Limited) Horizon Lodges; McKay River Lodge, Chelsea River Lodge and Richardson River Lodge.
  • Answering on average between 20-100 phone calls and 10-30 emails per day by addressing inquiries and concerns or solving problems.
  • Safety conscious, strictly abiding by company safety standards and procedures governing cases of emergencies such as fire, explosions, gas leaks etc.
  • Perform daily administrative tasks which include but are not limited to scanning documentation applicable job folders.
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling, optimizing time management for office staff and clients.

Sales Associate

IPULL-UPULL
06.2021 - 07.2022
  • Proactively engage with customers at the retail location and deliver outstanding service experience through completing transactions and by identifying opportunities for advice and solutions.
  • Focus on product training to deliver excellent customer experience, drive solutions, and retain business.
  • Communicate with customers to identify needs, provide solutions, and make sales. Also liaise with colleagues and managers to find solutions to meet customer needs.
  • I interact with customers via phone, email, or in person to handle any customer questions or needs.
  • Contribute to team results by listening to opportunities to sell additional products.
  • Process customer transactions by accepting payments and completing returns with accuracy.
  • Follows all cash handling and point of sale processes and policies, ensuring minimal risk of Company loss.
  • Maintain customer records and ensure data is properly updated/recorded in tracking system.
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
  • Other duties as required.

Passenger Service Agent

SWOOP United Ramp Incorporated
05.2019 - 06.2021
  • Provide good service and build enduring, quality relationships with customers.
  • Demonstrate effective comprehension of all security procedures and regulations.
  • Provide high standards of service, exceeding customer expectations.
  • Effectively communicate with customers by phone, radio, or in person to provide a positive resolution to requests, grievances or concerns.
  • Generating computer flight manifests and coordinates the check-in process.
  • Issue boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area.
  • Lift passenger bags as required, up to 70lbs.
  • Verify passenger counts.
  • Process missing/damaged baggage and incident reports as required.
  • Communicate with line service employees in preparation of aircraft for flight.
  • Ensure exceptional, courteous and respectful customer service.
  • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
  • Perform any other duties.

Lounge Attendant

Maple Leaf Compass Group Canada
04.2019 - 03.2020
  • To provide consistent, optimum Costumer Service.
  • To ensure a 5-star lounge experience for all guests
  • To serve with a positive attitude, in an efficient, engaged and courteous manner.
  • To ensure that points of service are organized, clean, well-stocked/replenished as required; all in accordance with established merchandising standards.
  • To ensure any/food and beverage preparation is done according to standard/recipe and in a timely fashion.
  • To respond quickly and efficiently to costumer question.
  • To always promote friendly and professional costumer service.

Crew Member Trainer

Serim Family Entreprise
09.2017 - 01.2018
  • Instructed new team members on correct procedures for operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Inspected food products for quality and consistency and reported concerns to cooks.
  • Resolved conflict according to company protocols.
  • Stocked shelves and cases with new or transferred items.
  • Assisted management with inventory control and stock ordering.

Education

Medical Office Assistant Certificate -

EAST WEST COLLEGE
Edmonton, Alberta

Diploma - undefined

HARRY AINLAY HIGH SCHOOL
Edmonton, AB

Skills

  • Speaks English/Tagalog
  • 5 years of Customer Service Field Experience and 3 years Admin Assistant Field Experience
  • Proficiency in MS Office 365 (Excel, Word, Power point, Outlook, Microsoft Teams and SharePoint)
  • Proficiency in Adobe Standard, LEMS, Oracle-Aconex, and other document control portals
  • Strong organizational skills
  • Conflict resolution and mediation
  • Highly reliable and punctual, able to work on a rotating roster
  • Dedicated Team player
  • Positive and enthusiastic
  • Communicate well with management to achieve common goals and customer satisfaction
  • Fast Learner and Multi-Tasker
  • Integrity and trustworthiness
  • Excellent communication
  • Able to cope under pressure
  • Can work independently or as part of team

Languages

English
Full Professional

Timeline

Senior Surveillance Operator

PCL/Latium Technologies
10.2024 - Current

Customer Service Agent

Porter Airlines/Flight Craft Aviation
06.2024 - Current

Administrative Assistant

Comco Pipe & Supply
05.2024 - 01.2025

Administrative Assistant

Primoris Canada
01.2024 - 05.2024

Sales Associate

IPULL-UPULL
06.2021 - 07.2022

Front Office Administrator

Compass Group Canada
04.2020 - 01.2024

Passenger Service Agent

SWOOP United Ramp Incorporated
05.2019 - 06.2021

Lounge Attendant

Maple Leaf Compass Group Canada
04.2019 - 03.2020

Crew Member Trainer

Serim Family Entreprise
09.2017 - 01.2018

Diploma - undefined

HARRY AINLAY HIGH SCHOOL

Medical Office Assistant Certificate -

EAST WEST COLLEGE

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