Ruben Lugo
San Diego
Summary
Experienced installation and repair professional specializing in different types of locks and associated hardware. Adept at responding quickly to repair calls and completing high-quality work. Organized and detail-oriented with a solid work ethic.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Locksmith Technician
NOBLE LOCKSMITH
09.2021 - 04.2024
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
Shop Manager/ locksmith
The key crew
09.2017 - 08.2021
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Amazon Delivery Driver
Amazon
12.2016 - 04.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales Consultant
Volkswagen
01.2015 - 11.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Diploma/G.E.D -
Bonita Vista Senior High School
Chula Vista, CASkills
- Access Control Systems
- Code Compliance Awareness
- Panic bar installation
- Automotive Locksmithing
- Data Entry
- Document Scanning
- Fast Typing Speed
- Customer Service
- Data Management
- Computer Operations Management
- Hand and power tools
- Electrical Installations
Certification
Driver's License
Locksmith License
Timeline
Locksmith Technician
NOBLE LOCKSMITH
09.2021 - 04.2024
Shop Manager/ locksmith
The key crew
09.2017 - 08.2021
Amazon Delivery Driver
Amazon
12.2016 - 04.2017
Sales Consultant
Volkswagen
01.2015 - 11.2016
Diploma/G.E.D -
Bonita Vista Senior High School
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