Anna Kucherenko

• Provided excellent service in a fast-paced dining environment, taking orders, serving food, and ensuring guest satisfaction.
• Prepare coffee and alcoholic beverages
• Receive and process payments (cash, credit, gift cards)
• Train new Baristas on coffee-making and service standards
• Answering phone calls, handling guest requests
• Compliance with health and safety regulations as per policy
• Handling inventory and supplies, ensuring timely replenishment
• Prepared coffee by setting up a grinder machine for the best coffee extraction and served items to customers while making Latte Art.

• Trained newly hired baristas and supervised the staff during the working shift.

• Provided exceptional customer service by actively listening to customer needs and efficiently handling complaints.

• Arranged scheduling of staff members and efficiently secured substitutes promptly when a team member was unavailable.

•Performed basic maintenance on complex coffee machines.

• Monitored expenses related to café supplies and recommended cost-effective solutions to reduce wastage.