Gurvir Singh
Surrey,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service
Boston Pizza
Surrey , British Columbia
10.2021 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Supervisor
Rehmat Painting
Surrey , British Columbia
03.2020 - 08.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Prepared, calibrated and monitored production levels to achieve targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Organized contests and established goals to optimize productivity and improve employee morale.
Customer Service Agent
Datawind Private Limited
Amritsar , Punjab
03.2019 - 09.2019
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Educated customers on company systems, form completion and access to services.
Education
Associate of Arts - Arts
College of New Caledonia
Prince George, BC 01.2020 - 12.2021
Skills
Personalized customer service
Inbound Customer Service
Customer service skills
Customer service optimization
Customer service-focused
Customer service standards
Customer service professional
Customer service management
Customer service specialist
Customer service orientation
Additional Information
Availability:
Monday to Sunday
Full Day and Night
Timeline
Customer Service
Boston Pizza
10.2021 - 04.2022
Supervisor
Rehmat Painting
03.2020 - 08.2021
Associate of Arts - Arts
College of New Caledonia
01.2020 - 12.2021
Customer Service Agent
Datawind Private Limited
03.2019 - 09.2019