Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
Hi, I’m

Ron Alderson

Software Quality Engineer
Winnipeg,MB

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Summary

Known as a results-oriented, self-starter, fast learner and innovative problem-solver. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

24
years of professional experience

Work History

Bold Commerce

Software Quality Assurance Engineer
11.2019 - Current

Job overview

  • Developed and executed comprehensive test plans to ensure software quality and performance.
  • Collaborated with development teams to identify, document, and resolve defects.
  • Led cross-functional teams in implementing automated testing frameworks and tools.
  • Mentored junior QA engineers on best practices in testing methodologies and tools.

Manitoba Football Referees Association

Football Referee
06.2010 - Current

Job overview

  • Officiated competitive matches, ensuring adherence to rules and regulations.
  • Evaluated player conduct and resolved disputes on the field with authority.
  • Collaborated with coaching staff to communicate rule interpretations and game management strategies.
  • Monitored gameplay for safety compliance, identifying potential hazards during matches.
  • Built trust among players, coaches, and spectators by demonstrating professionalism and integrity in every game situation.

Bold Commerce

Merchant Success Specialist
03.2013 - 11.2019

Job overview

  • Improved team collaboration by initiating regular strategy meetings.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Developed training materials to enhance staff proficiency and productivity.

CanadaDrugs.com
Winnipeg, MB

Supervisor
03.2007 - 01.2013

Job overview

  • Oversaw daily operations to ensure compliance with regulatory standards and company policies.
  • Cross-trained existing employees to maximize team agility and performance.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

ReachCanada
Winnipeg, MB

Customer Service Representative
02.2002 - 02.2007

Job overview

  • Managed customer accounts, ensuring accurate documentation and timely updates.
  • Developed training materials to streamline onboarding for new staff members.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Education

Red River College

Introduction to Website Development
05.2017

University of Manitoba

Certificate in Interdisciplinary Studies from Contact Centre Management
12.2012

Skills

  • Customer Service
  • Creative problem solving
  • Adaptable
  • Leadership
  • Teamwork
  • Strong communication
  • Self-motivation
  • Technical

Timeline

Software Quality Assurance Engineer

Bold Commerce
11.2019 - Current

Merchant Success Specialist

Bold Commerce
03.2013 - 11.2019

Football Referee

Manitoba Football Referees Association
06.2010 - Current

Supervisor

CanadaDrugs.com
03.2007 - 01.2013

Customer Service Representative

ReachCanada
02.2002 - 02.2007

Red River College

Introduction to Website Development

University of Manitoba

Certificate in Interdisciplinary Studies from Contact Centre Management
Availability
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Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
Ron AldersonSoftware Quality Engineer