Hi, I’m
Ron Alderson
Software Quality Engineer
Winnipeg,MB
Work Preference
Summary
Known as a results-oriented, self-starter, fast learner and innovative problem-solver. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
years of professional experience
Work History
Bold Commerce
Software Quality Assurance Engineer
11.2019 - Current
Job overview
- Developed and executed comprehensive test plans to ensure software quality and performance.
- Collaborated with development teams to identify, document, and resolve defects.
- Led cross-functional teams in implementing automated testing frameworks and tools.
- Mentored junior QA engineers on best practices in testing methodologies and tools.
Manitoba Football Referees Association
Football Referee
06.2010 - Current
Job overview
- Officiated competitive matches, ensuring adherence to rules and regulations.
- Evaluated player conduct and resolved disputes on the field with authority.
- Collaborated with coaching staff to communicate rule interpretations and game management strategies.
- Monitored gameplay for safety compliance, identifying potential hazards during matches.
- Built trust among players, coaches, and spectators by demonstrating professionalism and integrity in every game situation.
Bold Commerce
Merchant Success Specialist
03.2013 - 11.2019
Job overview
- Improved team collaboration by initiating regular strategy meetings.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Developed training materials to enhance staff proficiency and productivity.
CanadaDrugs.comWinnipeg, MB
Supervisor
03.2007 - 01.2013
Job overview
- Oversaw daily operations to ensure compliance with regulatory standards and company policies.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
ReachCanadaWinnipeg, MB
Customer Service Representative
02.2002 - 02.2007
Job overview
- Managed customer accounts, ensuring accurate documentation and timely updates.
- Developed training materials to streamline onboarding for new staff members.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Red River College
Introduction to Website Development
05.2017
University of Manitoba
Certificate in Interdisciplinary Studies from Contact Centre Management
12.2012
Skills
- Customer Service
- Creative problem solving
- Adaptable
- Leadership
- Teamwork
- Strong communication
- Self-motivation
- Technical
Timeline
Software Quality Assurance Engineer
Bold Commerce
11.2019 - Current
Merchant Success Specialist
Bold Commerce
03.2013 - 11.2019
Football Referee
Manitoba Football Referees Association
06.2010 - Current
Supervisor
CanadaDrugs.com
03.2007 - 01.2013
Customer Service Representative
ReachCanada
02.2002 - 02.2007
Red River College
Introduction to Website Development
University of Manitoba
Certificate in Interdisciplinary Studies from Contact Centre Management
Availability
See my work availability
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Accomplishments
- Collaborated with team of [Number] in the development of [Project name].