Vaishnavi Ragesh
Vancouver,BC
Summary
A curious and adaptable individual with a strong work ethic and great problem-solving abilities. I have a good understanding of human nature and can get along well with all personality types. Truly passionate about utilizing my soft skills, along with a proactive attitude to fast-track my career growth. I'm also best known for being an expressive person and look forward to sharing my enthusiasm with others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant HR Manager
Trishul Motors-VE Commercial Vehicles Dealership
02.2021 - 02.2022
- Orchestrated full recruitment cycle for Accounts, Operations, Customer Relations, Sales and Aftermarket workforce for all 6 branch offices.
- Led key functions: JD development for both Sales segments and Aftermarket positions, job postings, resume screening, conducting insightful interviews, offer management, background check, seamless onboarding, documentation, engaging inductions and exit formalities.
- Oversaw all HR needs for 250+ employee operations across all branch offices.
- Skilled expertise in employee relations and conflict resolution; Mediate labor disputes and grievances.
- Thorough with SAP HR.
- Actively liaised with ITI institutions to place new graduates in Aftermarket team for workshop and retained them as certified skilled workers in dealership.
- Collaborated effectively with HODs of each segment (LMD, HD, Sub5T and Bus) and added high efficient team members to their respective sales team and delivered an efficient team of technicians to Workshop managers.
- Quarterly meetings with VECV HR team to deploy new training needs and HR strategies within dealership.
- Helped enhance employee's effectiveness and their ability to cope through employee counseling sessions.
- Educated employees on GMC and GPA insurance policies and help them with their claim settlement by liaising with insurance company officials when required.
- Revitalized HR policies, created comprehensive recruitment strategies, maintained and improved organizational filing systems, managed HR policy manual, regularized leave management and in time full and final settlement.
- Applied HR analytics to drive data-driven recruitment, training, safety and HR decision making.
- Carried out psychological assessments and surveys to identify and understand employee needs across various branch offices.
- Organized workplace recreational activities and made all necessary arrangements.
- Conducted exit interviews to understand root cause of attrition.
SENIOR SALES OFFICER
IIFL (India Infoline Group)
04.2019 - 06.2020
- Identified and pursued new business leads to expand customer base.
- Researched and acted upon customer needs, market trends and competitor activities.
- Performed cost-benefit analysis for prospective customers and advised on appropriate purchase options.
- Facilitated cold and warm calls to prospective leads; schedule and follow through on calls with fresh leads.
- Sourced and worked on referral Marketing.
- Achieved monthly and quarterly sales targets.
- Answered all lead and customer questions accurately regarding each product company has to offer., prioritized and escalated lead and customer questions as needed.
- Managed 100+ customers and prospect concerns daily.
- Connected and discussed all customer inquiries via phone everyday.
- Promoted specific products as directed by upper management. • Informed leads and customers of current promotions and offers.
- Maintained positive business and customer relationships in effort to extend customer lifetime value.
- Developed strategies for more effective sales, both individually and as part of team.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed key competitors to respond to competitive threats.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Tracked all appointments, sales, complaints, status reports, thoroughly for managerial review.
SENIOR ACCOUNT MANAGER
Evyapar Sellerhelp Pvt Ltd.
04.2018 - 03.2019
- Developed and implemented strategic plans to manage and grow accounts.
- Followed up on leads, focused on winning new clients as well as retaining existing clients, and built strong and trustworthy relationships.
- Managed content, pricing and promotional strategy for clients product catalog on various Portals like Flipkart and Amazon.
- Listed product catalog of numerous clients on various E-commerce portals.
- Created new sales and promotional methods during festive season.
- Resolved client issues and prevented additional issues by improving processes.
- Monitored and analyzed client's feedback to identify opportunities for improvement.
- Worked with clients to develop strategic business accounts plans.
- Assisted with content creation tasks for online portals, during peak volume periods.
- Developed, maintained and utilized a diverse client base.
- Provided superior customer service and ensured client satisfaction.
HR Intern
Wockhardt Hospitals Ltd.
01.2017 - 03.2017
- Screening potential employees' resumes and application forms to identify suitable candidates to fill company job vacancies.
- Organized interviews with shortlisted candidates and assisted HR manager in hiring process.
- Assisted HR Manager in Induction and orientation programs.
- Attended Job Fair along with HR Managers and other HR Officers.
- Assisted HR Manager in engagement activities carried out within hospital.
- Participated in Rewards and Recognition program as part of role.
- Worked with HR team to coordinate company events.
- Responded to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.
- Updated Employee Databases by inputting new employment details, also created and updated tracking spreadsheets using MS excel.
- Based on thorough understanding of HR policies and HR functioning of hospital, I conducted research survey and worked on the impact of "Effective induction on employee performance and satisfaction" to meet requirements of MBA internship program.
HR Intern
Wockhardt Hospitals Ltd.
03.2015 - 04.2015
- Assisted HR Manager in Induction and orientation programs.
- Assisted recruiting team by scheduling phone screens and on-site interviews.
- Assisted HR manager in different interview rounds within hospital.
- Updated and maintained employee records to respond quickly to requests for information.
- Planned weekly meetings and upcoming events in advance.
- Documentation of organizational filing systems.
- Conducted research survey to meet requirements of project on topic "Study on Employee Welfare" as part of BBA internship program.
Education
Foundations of Nuke Compositing Online Program - VFX
CG Spectrum
Australia08.2023
Asset Creation Online Diploma Program - VFX
Think Tank Training Centre
Vancouver, BC05.2023
MBA - HR & Marketing
North-Eastern Hill University
Gujarat, India2018
BBA (Honours) - Human Resources Management
North-Eastern Hill University
Gujarat, India2016
H.S.C - Commerce
Ryan International School (ISC)
Gujarat, India2013
Skills
- Communication
- Talent acquisition
- SAP HR
- Employee Support
- Conflict Management
- Training and Development
- Teamwork
- Recruitment and Hiring
- Responsiveness
- Trainability
Certification
• Performance-Based Hiring | LinkedIn learning | 2021
• Recruiting Foundations | LinkedIn learning | 2021
• Certification Prep: Professional in Human Resources | LinkedIn learning | 2020
• Coaching and Developing Employees | LinkedIn learning | 2020
• Human Resources Payroll | LinkedIn learning | 2020
• Strategic Human Resources | LinkedIn learning | 2020
• Technical Recruiting | LinkedIn learning | 2020
• HRM certification course | Udemy | Dec 2020
Timeline
Assistant HR Manager
Trishul Motors-VE Commercial Vehicles Dealership
02.2021 - 02.2022
SENIOR SALES OFFICER
IIFL (India Infoline Group)
04.2019 - 06.2020
SENIOR ACCOUNT MANAGER
Evyapar Sellerhelp Pvt Ltd.
04.2018 - 03.2019
HR Intern
Wockhardt Hospitals Ltd.
01.2017 - 03.2017
HR Intern
Wockhardt Hospitals Ltd.
03.2015 - 04.2015
Foundations of Nuke Compositing Online Program - VFX
CG Spectrum
Asset Creation Online Diploma Program - VFX
Think Tank Training Centre
MBA - HR & Marketing
North-Eastern Hill University
BBA (Honours) - Human Resources Management
North-Eastern Hill University
H.S.C - Commerce
Ryan International School (ISC)
• Performance-Based Hiring | LinkedIn learning | 2021
• Recruiting Foundations | LinkedIn learning | 2021
• Certification Prep: Professional in Human Resources | LinkedIn learning | 2020
• Coaching and Developing Employees | LinkedIn learning | 2020
• Human Resources Payroll | LinkedIn learning | 2020
• Strategic Human Resources | LinkedIn learning | 2020
• Technical Recruiting | LinkedIn learning | 2020
• HRM certification course | Udemy | Dec 2020
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