Twayne David
Montreal,QC
Summary
Detail-oriented Assistant General Manager offering more than 5-years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McDonald's
Montreal, QC
05.2021 - Current
- Mentored and coached staff to enhance their skills and achieve daily targets, fostering a culture of continuous improvement and development.
- Maintained accurate records of employee attendance, payroll information and sales figures.
- Supervised and lead employees, providing hands-on guidance and motivational leadership to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected operational needs and financial objectives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Conducted employee performance evaluations and recognized top performers, fostering a positive work environment and promoting employee retention.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Worked closely with customers to understand needs and resolve diverse issues, ensuring that customer service standards were met or exceeded at all times.
- Implemented safety protocols and monitored compliance with all food safety, standards and procedures.
- Oversaw daily operations, maintenance and administration of various properties.
Inventory Manager
McDonald's
Montreal, QC
11.2019 - 05.2021
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Analyzed stock levels and processes to predict inventory problems and formulate solutions.
- Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Ensured product quality and safety standards were met throughout the inventory process.
Sports Instructor
Royal Canadian Air Cadets
Saguenay, QC
06.2017 - 04.2019
- Enforced safety rules and procedures to minimize injuries.
- Observed participants during classes, watching for issues and incorrect techniques.
- Helped to design fitness and conditioning programs for student-athletes.
- Coached and encouraged participants during exercises and routines.
- Promoted classes and facility amenities on social media.
Education
DEC -
Vanier College College
12.2022
High School Diploma -
Ecole Secondaries Saint-Luc
06.2018
Bachelor of Arts - Economic Studies
Concordia University
Skills
- Customer relations
- Operations Management
- Staff training and development
- Time Management
- Business Development
- Inventory Control
- Team management
- Friendly, positive attitude
- Energetic
- Dedicated
- Strong work ethic
- First Aid
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
- MAPAQ Certification
- First Aid Certification
- B/PERC Security Clearance
- Class 5 Driver's License
Timeline
Assistant General Manager
McDonald's
05.2021 - Current
Inventory Manager
McDonald's
11.2019 - 05.2021
Sports Instructor
Royal Canadian Air Cadets
06.2017 - 04.2019
DEC -
Vanier College College
High School Diploma -
Ecole Secondaries Saint-Luc
Bachelor of Arts - Economic Studies
Concordia University
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