Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Manpreet Kaur

Manpreet Kaur

Brampton,ON

Summary

Talented and professional manager with nearly 4 years of experience in customer service and production supervision/assistant management. Seeking a new manager/supervisor role to enhance career. Demonstrated expertise as a restaurant manager, successfully overseeing a high-quality and fast-paced restaurant for 2 years. Proven ability to train staff to deliver exceptional customer service, resulting in increased customer satisfaction, reduced staff turnover rates, and an impressive 92% rise in sales through effective upselling techniques. Recognized for excellent problem-solving abilities. Excited to utilize strong leadership skills and proven track record in assisting restaurants to achieve new levels of profitability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant production manager

DC donut bakery
08.2023 - Current
  • Reporting to the Production Manager
  • Assisting the Production Manager with administrative tasks like production schedules and timesheets
  • Appointing labor and purchasing stock toward the smooth running of the production process
  • Overseeing quality control throughout the production process
  • Ensuring that production is completed before deadlines
  • Procuring and monitoring the efficiency of production equipment
  • Updating the Production Manager on the status of projects
  • Liaising and coordinating production with other departments
  • Resolving labor disputes, where requested.

Restaurant manager

Stuffies pastries café
04.2021 - 07.2023
  • Hired, trained, and coached 20+ staff members on customer service skills, food and beverage knowledge
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training
  • Ensured proper cleanliness is maintained in all areas of the restaurant
  • Optimized profits by controlling food, beverages and labor costs on a daily basis
  • Inventory management as responsible for ordering and tracking stock as it arrives at the store
  • Prepare/catering/customized order on certain days
  • Daily sales and cash handling including bank deposits
  • Handle supplies and inventory management
  • Customer service and complaints handling
  • Prepare the dough, batter, and custard filling to bake pastries, waffles, ice cream cones, and other products offering first thing in the morning and must be ready to be displayed at a certain schedule
  • Decorate baked pastries and waffle with a variety of chocolate sauces and sprinkles
  • Maintain a bountiful amount of baked goods throughout the day which would require multiple baking sessions.

Production supervisor

Give and go
02.2020 - 04.2021
  • Assist in running an efficient warehouse operation which is able to fulfill operational and customer demand and meet set targets
  • Ensure the delivery of materials to production lines in accordance with production schedules
  • Train new Warehouse operatives within the area of responsibility
  • Ensure stock movements are recorded accurately
  • Produce regular reports and statistics as and when required
  • Review ways to reduce waste
  • Assist in planning future capacity requirements
  • Ensure that health and safety meet the required standards
  • Ensure hazardous materials are stored in accordance with requirements
  • Maintain high standards of security in the warehouse
  • Kept area neat, clean and inspection ready to comply with product guidelines
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes
  • Performed machine tools changes to keep the line running at optimal performance
  • Address employee and production issues to determine the optimal resolution, preventing wasted resources and maintaining schedules
  • Setup adjusted and maintained machines to operate at a peak level and meet challenging demands
  • Inspected incoming supplies to conform with materials specifications and quality standards
  • Assigned tasks to employees and monitored productivity, performance, and task completion.

Quality control

Give and go
06.2019 - 02.2020
  • Supervise daily quality inspections during order picking
  • Conduct daily pre-despatch quality checks on all product lines picked for Progressive orders
  • Conduct Incoming shipment/delivery quality inspections on all produce lines.

Education

Flight services – operations and cabin management -

Seneca college
01.2021

Bachelor of biology -

Khalsa college
01.2019

Skills

  • Problem solving skills
  • Communication
  • Leadership
  • Lean manufacturing
  • Root cause analysis
  • Inventory management
  • Operations management
  • Research
  • Continual improvement process
  • Budgeting
  • Quality standards
  • Corrective actions
  • Costumer service
  • GMP
  • Organization
  • Oversee inventory
  • Safety procedures
  • Teamwork
  • Certification
  • HACCP & risk assessment certification

Accomplishments

1. **Increased Production Efficiency**: Implemented new workflow processes that increased production efficiency by 15%.

2. **Reduced Downtime**: Successfully reduced equipment downtime by 20% through preventive maintenance and regular inspections.

3. **Quality Improvement**: Led a quality improvement project that decreased product defects by 25%.

4. **Safety Records**: Achieved a zero-incident safety record for two consecutive years.

5. **Employee Training**: Developed and conducted comprehensive training programs that improved team productivity and job satisfaction.

6. **Inventory Management**: Optimized inventory levels, reducing excess stock by 30% and improving turnover rates.

7. **Cross-Functional Collaboration**: Worked closely with the engineering and quality assurance teams to resolve production issues, reducing lead time by 10%.

8. **Lean Manufacturing**: Implemented lean manufacturing principles that resulted in a 15% increase in production output.

9. **Project Management**: Successfully managed multiple high-priority projects, delivering on time

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

HACCP & Risk assessment certificate

Timeline

Assistant production manager - DC donut bakery
08.2023 - Current
Restaurant manager - Stuffies pastries café
04.2021 - 07.2023
Production supervisor - Give and go
02.2020 - 04.2021
Quality control - Give and go
06.2019 - 02.2020
Seneca college - Flight services – operations and cabin management,
Khalsa college - Bachelor of biology,

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Manpreet Kaur